About this role
AI Singapore (AISG) is a national initiative driven by the Ministry of Digital Development and Information (MDDI), the Infocomm Media Development Authority (IMDA), and the National Research Foundation, Singapore (NRF). AISG brings together Singapore-based research institutions and the broader ecosystem of AI start-ups and companies to support impactful research, develop talent and power Singapore's AI efforts. For more information on AI Singapore, please visit https://www.aisingapore.org. This position will be hosted at the Nanyang Technological University (NTU) under VP (Artificial Intelligence & Digital Economy)’s office and we welcome you to join our community.
Key Responsibilities: Event planning and promotion
• Plan and execute regular and ad-hoc online and offline community events (e.g., webinars, AMAs, meetups, workshops). • Support industry and community-building activities stemming from, but not limited to, AIxTech, AIAP, AIAP (Industry), LADP, and AIIP programmes.
Community engagement and support
• Act as the primary point of contact for community members on online community platforms. • Respond to user inquiries, comments, and messages in a timely and professional manner, ensuring high satisfaction. • Monitor brand mentions and sentiment to identify potential crises, escalating them according to guidelines. • Coordinate with a roster of technical staff to facilitate community support. • Work with internal stakeholders to align community strategies with broader business goals. • Manage member onboarding and nurture relationships to improve retention. • Build followership of online community platforms and social media pages.
Content creation and management
• Adapt content from internal/external resources and coordinate content writers to develop insightful, engaging narratives. • Constantly test and optimise existing content and calibrate best practices for engagement and lead generation. • Manage community comms and editorial calendar that supports the acquisition and retention of community members.
Insights and reporting
• Gather member feedback and identify key trends to report to internal teams - industry development, marketing, programme and curriculum development. • Monitor and analyse community metrics to evaluate engagement levels and ROI, with emphasis on consistent growth and engagement.
Requirements:
• Degree with at least 3 years of experience in DevRel, community operations, corporate communications, hospitality management (e.g., co-working spaces or guest relations), or digital communications role in an agency. • Platform-savvy. Knowledge of media platforms and community engagement tools, as well as marketing automation and digital communication tools. • Proficient with Microsoft Office and Google Workspace tools. • Provide portfolio, website, links to communities managed, or other samples of work.
We regret that only shortlisted candidates will be notified.
Hiring Institution: NTU