About this role
Focuses on providing technical support and expertise to the sales team and customers during the sales process. Expertise provided to parties may include answering questions about a single product or a product line, providing in-depth demonstration of the products, assisting customer with maximizing the benefits from the products they bought, and diagnosing, troubleshooting, repairing, and debugging complex systems. Essential Job Duties and Responsibilities
• Set up, inspect and test new equipment at customer locations to ensure proper installation • Provide technical support /training and advice to distributors/customers on the use and maintenance of equipment • Interact regularly with customers to ensure customer satisfaction and assist in establishing preventative maintenance schedules • Perform routine servicing, calibration and maintenance to equipment in-house or at customer sites to ensure smooth operation of equipment. Complete and maintain service-call reports. • Troubleshoot and repair equipment when necessary to ensure proper functioning of equipment • Handle necessary administration related to quotations for customer on equipment servicing and repair • Test and package of equipment prior to shipment • Develop competent technical skills and knowledge in Nordson products. Attend training sessions on new products/technologies to ensure that knowledge and skills are up-to-date and relevant to the industry • Provide feedback to management market information gathered in the field, including any related activities by competition and of changes or improvements in Nordson products that may be desirable. • Other duties as required by management Education and Experience Requirements
• Relevant Diploma / Degree in Engineering • 2-5 years of relevant experience working on capital equipment in Electronics, SMT and Semiconductor Manufacturing Industry. • Working experience in MNC is preferred. Preferred Skills and Abilities
• Able to work independently, positively, and a team player • Strong command of spoken and written English • Strong interpersonal and communication skills • Motivated, proactive and resourceful Working Conditions and Physical Demands
• Factory environment. • Can expect standing on long hours and work in shift basis. • Can expect work in Clean-Room environment Travel Required Domestic 50% International 10%