About this role
Pre-Sales Application Support:
• Utilize system performance on customer provided sample. Create application report to demonstrate systems capability and strength for commercial team to win business.. • Participate on pre-sales discussions with Customers as a technical expert. • Support Sales to define system configuration and finalize customer technical spec review. • Attend Trade Show/Conference or other industry event to demonstrate equipment and/or present technical information on behalf of the company. Customer satisfaction and Training:
• Provide high level applications support to set up and program new system at customer site. • Diagnose and resolve customer issues and concerns with AXI equipment • Advising Customers the best solution for their sample and new requirements • Provide AXI application training to customer/distributor/junior colleagues. • Training document preparation. • Brief Manual or WI preparation for customer or other team member use.
Business Strategy and Product Development Support:
• Taking active role with testing software releases, new features and bug fixes. • Justify customer or market requirements, and convert them to practical Engineering Special Request (ESR) criteria or Engineering Change Request (ECR) Criteria. • Contribute to Engineering road map based on VOC and technical experience • Gather intelligence on markets, competitors and customers and provide analysis and advice to management.
Responsible Regions: 70% Time for China Project. 30% Time for RoA Project Education and Experience Requirements
• College or Bachelor Degree with Automation Control / Mechanical Automation or related major. • 3+ years experience in similar customer technical support role for capital equipment in Electronics, SMT and Semiconductor Manufacturing Industry. • Preferred to have working experience in SPI, AOI or AXI, such as Viscom, Omron, Koh Young, ASM, SAKI, MVP. • Working experience in MNC is preferred.
Preferred Skills and Abilities
• Proactive, responsible, confident, pleasant and customer-oriented. • Results driven and a self-starter. • Good Communication skills in written/Verbal and Presentation. • Creative Thinker with problem solver skills. • Team player who is unafraid to proactively draw on various resources in the organisation to achieve objectives. • Accommodate extensive travel, both domestic and international (approx 70%). • Good English Ability, Accommodate English working environment. (90+ documents/mails in English, 50% meeting in English)
Working Condition and Physical Demands
• Home Office if no customer visit. • Factory Environment when travel or customer visit. • Can expect work in Clean room Environment