About this role
• Provide technical service support on schedule and at the highest levels of quality. • Plan and manage assigned projects to ensure they are completed on time, within budget, and within scope of supply. • Manage and co-ordinate with contractors and vendors. • Support all local installations and train customer personnel in the proper use, maintenance and repair of equipment. • Contact customers to schedule visits and to ensure customer satisfaction. • Contact customers after servicing or installation assignments to follow up on work performed and build relationship with the customers. • Conduct regular application and product technical training to ensure that customers are maintaining their equipment and optimizing its use. • Complete service call reports and installation reports. Maintain records and documentation of each job. • Provide regular feedback to sales and service team, highlighting unusual issues during regular/system integrator installation to report and develop action plan. • Provide feedback to management market information gathered in the field, including any related activities by competition and of changes or improvements in Nordson products that may be desirable. • Develop customer database, including types of equipment, parameter settings, type of guns, pumps, line speed, system integrator, material supplier etc used in all customer plants • Maintain laboratory/test equipment in good working condition and work/service area as a conducive and safe environment. • Submit weekly reports and other reports in a timely manner as required the supervisor. • Be aware of inventory levels and advise customer service representative on critical parts to be kept in stock in Singapore office and available to fully support customer operation. • Develop competent technical skills in all products for ICS Job Requirements
• Bachelor Degree / Diploma in Electrical/Mechanical Engineering or Technology • Minimum of 2 years of related experience • Good command of both spoken and written Thai and English • Must have strong aptitude for technical of industrial equipment • Good/expert in electrical & electronics preferred • Experience in the Industrial Coatings industry preferred • Willing to travel and possess own car
Provide technical service support and installations to Nordson customers. Principal Relationships: Internal: Local Sales & Customer Service Team, Nordson SEA ICS Team External: Customers, vendors, and material partners