About this role
Step aboard an extraordinary journey as the Chief Train Steward for Venice Simplon-Orient-Express, where luxury meets impeccable service.
In this pivotal role, you will lead a dedicated team to deliver an unparalleled guest experience on board our exquisite trains. Your passion for hospitality and keen eye for detail will ensure every aspect of service—from fine dining to cabin presentation—is executed flawlessly.
As Chief Train Steward, you will oversee all stewarding operations, liaise closely with culinary and service teams, and be the guardian of our distinguished standards.
You’ll have the exciting opportunity to connect with guests, anticipate their needs, and create memorable moments that define the Belmond experience.
Key Responsibilities:
Lead and inspire the stewarding team to deliver exceptional service with enthusiasm and professionalism.Ensure all guest areas and carriages are impeccably prepared, maintaining the highest standards of cleanliness and presentation.Collaborate with culinary and service departments to coordinate seamless dining and hospitality experiences.Create a warm and welcoming atmosphere by engaging with guests and personalizing their journey.Manage inventory and supplies diligently to support smooth daily operations.Maintain vigilant adherence to safety and hygiene protocols throughout the train.Requirements
Your Qualifications & Experience:
Proven experience in a similar stewarding or hospitality leadership role, ideally within luxury train or hospitality settings.Strong leadership and team management skills, with the ability to motivate and develop staff.Exceptional customer service aptitude, with a genuine passion for delivering memorable guest experiences.Excellent communication and interpersonal skills.Good knowledge of food, wine, and beverage service standards.Ability to remain calm and resourceful in a fast-paced environment.Mandatory knowledge of English. Proficiency in French and Italian is highly preferred. Additional language skills are a significant assetBenefits
At The Venice Simplon-Orient-Express, a Belmond Train we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests.
We offer a comprehensive range of compensation, perks and benefits including:
Competitive basic salary Internal Belmond discounts Loyalty and recognition rewards program Ongoing Learning and Development opportunities Social and staff welfare events Discounted shared staff accommodation (upon availability)Complimentary meals provided during your workday
This is your moment. Apply today!
About Us
The Venice Simplon-Orient-Express is a legend in motion.
Its meticulously restored carriages carry guests in sumptuous style between Europe’s most beguiling cities. Classic one-night journeys glide between Paris and Venice, while additional routes take in Amsterdam, Brussels, Budapest, Florence, Geneva, Istanbul, Prague, Rome, Cannes, Verona and Vienna. Golden Age opulence is epitomised in the private cabins, while the Grand Suites offer the ultimate indulgence, with marbled ensuites, free-flowing champagne, private dining and 24-hour butler service. Gastronomy is a major highlight of the onboard experience, with chef Jean Imbert celebrating seasonality and artisan produce in his exquisite menus, which are complemented by a wine list boasting Europe’s finest vintages and appellations. Three 1920s restaurant cars offer distinctly different ambiences, while Bar Car ‘3674’ is the train’s social hub, reviving all the glamour and decadence of the past.
With our vast offerings, the opportunities to craft a unique career here are endless.
The Belmond & LVMH Family
The Venice Simplon-Orient-Express, a Belmond Train, is proud to be part of LVMH, and the Belmond global collection of iconic hotels, trains and river cruises, all creating exceptional experiences worldwide. When you join one of our properties, you join a global family of history-rich hotels and breathtaking destinations, where our employees are at the heart of the Belmond experience.