About this role
KEY RESPONSIBILITIES
Franchise Recruitment & Sales
• Proactively identify and engage prospective franchisees through outbound and inbound sales activity. • Introduce and promote franchise opportunities across the Drain Doctor & Countrywide brands. • Assess the suitability of prospective franchisees against established recruitment criteria. • Manage prospects through the full sales cycle, from initial contact through to franchise agreement completion. • Build strong relationships with prospective franchisees, maintaining regular communication and engagement throughout the recruitment journey. • Consistently achieve or exceed franchise recruitment and conversion targets. • Maintain an active and healthy sales pipeline to support ongoing business growth.
Prospect Management
• Respond promptly and professionally to enquiries via telephone, email, webinars, video calls, and other communication channels. • Ensure prospects receive accurate, timely, and relevant information to support informed decision-making. • Maintain accurate and up-to-date prospect records within CRM and sales management systems. • Support franchise territory sales and franchise resale opportunities across the UK.
Presentations & Franchise Discovery
• Support the preparation and delivery of engaging, high-quality presentations that communicate the value and benefits of franchise ownership. • Participate in discovery days, recruitment events, exhibitions, and other franchise recruitment activities as required. • Represent the business professionally and positively at all times.
Financial & Commercial Support
• Develop a strong understanding of franchise financial models, including business plans, investment requirements, profitability forecasts, and cash flow projections. • Confidently discuss franchise financial information with prospective franchisees. • Support prospects in understanding the commercial aspects of franchise ownership and investment opportunities.
Compliance & Governance
• Maintain a thorough understanding of franchise agreements, recruitment processes, and legal requirements. • Ensure all recruitment activities are conducted in accordance with company policies, franchise regulations, and governance standards. • Work closely with the Director of Franchise Recruitment and Brand Leaders to ensure all documentation is complete, accurate, and compliant.
Collaboration & Continuous Improvement
• Build effective working relationships across all departments and stakeholder groups. • Actively contribute to sales, brand, and recruitment meetings. • Share ideas and recommendations to improve recruitment processes, prospect experience, and conversion rates. • Champion and uphold the organisation's Code of Values and Guiding Principles in all activities and decision-making.
This role profile provides an indication of the role’s key accountabilities and is not intended to cover the whole scope of the role.
EXPERIENCE Essential
• Proven experience in a telesales, sales, business development, or franchise recruitment environment. • Demonstrable track record of achieving and exceeding sales targets. • Experience managing prospects through a consultative sales process. • Experience building relationships and influencing decision-making.
Desirable
• Experience within the franchise sector. • Experience presenting commercial opportunities and financial information to prospective business owners.
SKILLS / KNOWLEDGE:
• Strong sales and relationship management skills. • Excellent communication, influencing, and interpersonal abilities. • Ability to build rapport quickly and establish credibility with prospective franchisees. • Strong commercial awareness and financial acumen. • Ability to understand and explain business plans, forecasts, and cash flow projections. • Experience working within compliance, legal, and governance frameworks. • Strong organisational and time management skills. • Ability to manage multiple priorities and maintain attention to detail. • Proficiency in CRM systems and sales pipeline management. • Strong presentation skills, including the preparation and delivery of professional presentations. • Proactive, self-motivated, and results-oriented approach.
ATTRIBUTES
• Demonstrate a positive, confident, and solutions-focused approach. • Be highly motivated and driven to achieve results. • Take ownership and accountability for performance and outcomes. • Build and maintain effective working relationships with colleagues, prospects, franchisees, and stakeholders. • Work collaboratively as a supportive and trusted team member. • Demonstrate resilience and adaptability in a fast-paced sales environment. • Act with professionalism, integrity, and sound judgement. • Maintain a high level of accuracy and attention to detail. • Deliver an exceptional experience for prospective franchisees throughout the recruitment journey. Brand: Neighbourly - GBR Shared Services