About this role
Position: IT & Systems Operations Analyst
Location: Remote (Global)
Employment Type: Full-Time
Type of contract: Independent Contractor
🌎 Work from any corner of the world and be a part of the #remoteworkrevolution!‼️
SCOPE OF THE ROLE:
We’re looking for a detail-obsessed, systems-driven, and highly analytical ERP integration and systems operations analyst who thrives on solving complex system issues and keeping critical business operations running smoothly.
This is not a help desk role. You’ll sit at the core of the business, supporting the systems that power order flow, inventory, and financial data across NetSuite, Shopify, Amazon, and 3PL partners.
If you enjoy debugging integrations, understanding how data moves between systems, and working with ERP platforms, this role will accelerate your career fast.
This is a unique opportunity to gain hands-on exposure to ERP systems, integrations (iPaaS), and enterprise SaaS operations in a high-growth eCommerce environment.
RESPONSIBILITIES:
Own system reliability
Monitor integration workflows in Celigo (integrator.io) and resolve errors across NetSuite, Shopify, Amazon, and 3PL systemsDiagnose failures using logs, mappings, and API responsesEscalate complex issues with clear root-cause analysis Support ERP & integrations
Assist in building and maintaining integration flows (field mappings, transformations, connections)Re-run failed jobs, manage queues, and maintain API credentialsEnsure accurate and reliable data flow across systems Manage NetSuite operations (core requirement)
Build and maintain saved searches, reports, and dashboardsUpdate PDF templates (POs, invoices, packing slips)Maintain data hygiene (duplicate cleanup, record accuracy, field standardization) Document and improve processes
Create runbooks for recurring issuesMaintain SOPs for system workflowsTrack and report integration performance metrics Support SaaS & internal systems (secondary focus)
Provision and deprovision accounts across tools (Google Workspace, Slack, Notion, etc.)Manage access control and enforce least-privilege principlesHandle login issues, access requests, and internal support tickets Contribute to security & operations
Support MDM enrollment (Intune, Jamf)Track SaaS usage and maintain asset inventoryAssist with security compliance and system audits
REQUIREMENTS:
1–3 years of experience in ERP, systems operations, or IT supportHands-on NetSuite experience (non-negotiable — candidates without this will not be considered)Basic understanding of APIs, data flows, and system integrationsExperience with at least one SaaS admin environment (Google Workspace, Slack, Shopify, etc.)Experience working with ticketing systems and SLAsStrong attention to detail and ability to follow structured processesClear written communication (documentation, reporting, internal updates)Comfortable working remotely across time zones
NICE TO HAVE (BUT NOT REQUIRED):
Experience with Celigo or similar iPaaS tools (Workato, Boomi, etc.)Exposure to Shopify, Amazon, or eCommerce operationsFamiliarity with EDI workflows (850, 856, 810, etc.)Experience with SSO/SAML or identity tools (Okta, Rippling, Google SSO)Exposure to MDM tools (Intune, Jamf)Basic scripting or automation skills (Python, Google Apps Script, etc.)