About this role
About the client
Our client is a prestige beauty brand built around proprietary elastin-renewal technology - the first and only line clinically formulated to renew the body's own elastin production. We're a high-growth DTC brand with a passionate customer base, strong retention, and ambitious plans across every channel. We move fast, we hold ourselves to a high standard, and we're building the team that will carry us to the next level.
About the Role
We're looking for a technically sharp, highly organized Ecommerce Manager who thrives in the operational details of a fast-moving DTC brand. Product data, promo setup, retailer submissions, platform management, and backend data integrity will all be a core focus.
You'll report to the Director of E-Commerce to own the day-to-day operational execution that keeps our digital business running cleanly. You are the person who knows every corner of the Shopify backend, keeps our data accurate and well-structured, makes sure third-party accounts are set up right, and figures out new platforms without being told twice.
What You'll Own
Shopify Operations
Partner in all promotional setup and execution in Shopify - discount codes, promo mechanics, gift-with-purchase logic, bundle configurations, and campaign-specific setupsManage backend taxonomy end-to-end: product tags, collections, metafields, categorization, and site architecture to ensure clean data and discoverability Build and maintain product listings - descriptions, attributes, variants, pricing, and all supporting fields - with a high bar for accuracy and consistencyCoordinate image and asset preparation: file naming conventions, sizing, alt text, and upload to the right locations at the right timeSupport promotional go-lives and page changes in close coordination with our dev partner (AWS); manage communications through Notion and catch issues before they reach customersAudit and QA the backend regularly to catch data inconsistencies, broken links, or stale content and resolve proactively
Data Management & Uploads
Own the integrity of all product data across platforms - if something is wrong or missing, you find it and fix itManage data uploads and feed maintenance for third-party channels, ensuring all fields are correctly populated, formatted, and syndicatedMaintain rigorous file management practices - naming conventions, version control, and asset organization so the team can always find what they needSupport reporting needs by pulling and organizing data from Shopify and connected platforms; keep key trackers accurate and current
Third-Party Retailer & Wholesale Account Operations
Own all product setup and submission forms for third-party retail partners including Dermstore, Ulta, Nordstrom, E Cosmetics, Free People, and others as we expandManage content and imagery uploads to retailer PDP portals - ensure all listings are accurate, complete, and on-brandOperate within Bazaarvoice, Power Reviews, and retailer-specific vendor portals on a daily basis; stay on top of review syndication and content accuracyCoordinate asset handoffs from the creative team to retail partners - renaming, resizing, formatting to spec, and delivering on timeSupport key account operations in collaboration with the accounts team: PO tracking, inventory setup, and retailer communication coordinationSupport new 3P online channel launches from a setup and integration standpoint as we expand distribution
Platform & Tools Management
Become the internal expert on all platforms within your scope - Shopify, Bazaarvoice, vendor portals, and any new tools that come inFlag renewals, inefficiencies, access issues, or optimization opportunities proactivelyDocument processes as you build them so the team has repeatable, scalable workflowsSupport onboarding of new platforms or integrations as needed; you're comfortable being the first person to figure something outRequirements
Who You Are
You have 2-4 years of hands-on ecommerce operations experience, ideally at a DTC or omnichannel brandYou know Shopify's backend inside and out - not just the storefront, but the admin, metafields, collections logic, discount engine, and data structureYou are technically fluent without being a developer - you can navigate complex platforms, learn new tools quickly, and troubleshoot problems without escalating everythingYou are a self-starter who builds your own process, tracks your own work, and doesn't need to be managed at the task levelYou have strong data hygiene instincts - you notice when something is off, you care about accuracy, and you follow naming conventions without being remindedYou've worked with third-party retail portals or wholesale platforms and understand the operational requirements of managing multiple accounts simultaneouslyYou are organized under pressure, comfortable with a high volume of concurrent tasks, and good at prioritizing without losing detailsYou communicate clearly and proactively - if something is going to be late or wrong, you say so before it becomes a problem
Nice to Have
Experience with Bazaarvoice, Power Reviews, or similar review syndication platformsFamiliarity with retailer vendor portals (Mirakl, Dermstore, Ulta Beauty, Nordstrom, etc.)Experience with Shopify B2B or wholesale configurationsExposure to feed management tools (Channable, DataFeedWatch, or similar)Comfort with Notion, Slack, and project management tools in a remote-first environmentBackground in prestige beauty, wellness, or a high-SKU DTC brand