About this role
Job Title: AI & Automation Lead Job Type: Full-Time / Remote Work Hours: Flexible (aligned with US business hours for collaboration)
Job Overview:Our client is seeking an AI & Automation Lead to drive the practical implementation of AI across the business. This is a hands-on, execution-focused role where you will quickly learn how the business operates across sales, operations, customer service, supply chain, and finance, and identify opportunities to improve efficiency through AI.
You will be responsible for building and implementing real, working solutions—not just strategy or ideation—while contributing to measurable business outcomes and operational efficiency.
Responsibilities:Quickly learn and understand business operations across multiple departmentsIdentify inefficiencies, manual processes, and high-impact opportunities for AI implementationBuild and deploy AI-driven solutions across sales, customer service, operations, and reporting Improve workflows such as prospecting, follow-ups, ticket routing, reporting, and internal processes Develop automation solutions across tools including CRM, ERP, and support platforms Create dashboards, reporting systems, and business intelligence insights Drive adoption of AI tools across teams and ensure practical usage Collaborate with stakeholders to iterate and refine solutions based on feedback Own execution from problem identification through to solution deliveryRequirements
Must-Have:3+ years experience in AI, automation, or systems/process improvement rolesProven experience building and implementing AI or automation solutions in a business environmentHands-on experience with tools such as ChatGPT, APIs, Zapier, Make, or similarExperience working across business systems such as CRM, ERP, or customer support platformsStrong ability to identify inefficiencies and translate them into practical solutionsDemonstrated ability to execute quickly and deliver measurable outcomesStrong communication skills and ability to work cross-functionally
Nice-to-Have:Experience working with NetSuite, HubSpot, Zendesk, EZ Stock, Power BI, or Microsoft 365Experience in operations, business intelligence, or process optimizationFamiliarity with sales, customer service, or supply chain workflowsExperience in fast-paced, high-growth, or project-based environments