About this role
Vacancy: T‑Shaped Service Manager – MSIG Europe SE (Service Onboarding • Service Design • ITSM Leadership) About the Role MSIG Europe SE is looking for a T‑shaped Service Manager who thrives on improving, designing, and onboarding IT services in an international and regulated environment. You combine deep expertise in Incident, Major Incident, Change-, and Problem Management with broad capabilities in service design, service onboarding, and cross‑process collaboration. Key Responsibilities
• Lead service onboarding and ensure full operational readiness. • Design new or improved IT services (service design). • Drive Incident, Major Incident, and Problem Management. • Act as backup for other process managers (Change, Release, Knowledge, etc.). • Manage vendor and stakeholder relationships. • Continuously improve service quality and ITSM processes. What You Bring
• 5+ years of experience in Incident, Major Incident, and Problem Management. • Proven experience in service onboarding and service design. • Strong knowledge of ITIL v4. • Experience with ITSM tools (Freshservice, ServiceNow, Jira). • Strong communication, analytical, and leadership skills. What We Offer
• A role with significant impact on IT service quality. • An international environment within a leading insurance organization. • Professional and motivated colleagues. • Room for growth, innovation, and continuous improvement.