About this role
The Full Stack Software Engineer role of Digital Transformation Services team provides software solutions as part of the Shared Services group within the John Hancock division and provides strong timely customer support to business end users on issues they may have with system applications and tools they use. This would include researching, analyzing, resolving, escalating issues, and collaborating with relevant support teams, recommending resolution to the application, managing the lifecycle of the issue/ticket raised, and communicating proactively to avoid issues in the future.
Position Responsibilities:
• Overall Point of contact on assigned applications for business users, other members of the team, and other areas who have questions regarding the application. • Create and maintain system documentation for assigned applications and processes • Conduct interviews with business and technical experts to identify and communicate issues • Develop an application in support of new processes, products, or system enhancements • Assist in resolving routine application production problems • Gather comprehensive information to be used in problem identification and resolution • Managing the ticket lifecycle, keeping the users updated on the progress and closely following up resolution of the issues to relevant support teams. • Provide post implementation support for all approved deliverables • Develop test plans, coordinate user acceptance testing, and perform system validations with scheduled system releases • Act as business unit liaison with other business units when necessary • Develop Business Requirements and specifications when necessary • Analyze data and work with key stakeholders to develop creative solutions
Required Qualifications:
• Bachelor's degree in Information Technology, Computer Science, or a related field, with 2-4 years of relevant experience. • Strong expertise in .NET, C#, and SQL databases, with solid application development and programming skills. • Working knowledge of JavaScript and Angular for front-end development. • Ability to analyze complex technical issues and translate them into business-friendly solutions. • Strong solution design mindset, with the ability to challenge requirements and recommend optimal approaches. • Excellent analytical, problem-solving, and learning agility, including the ability to quickly adopt new technologies and open-source tools. • Amenable to night shift work (8 PM to 5 AM) and capable of working effectively both independently and within collaborative teams.
Preferred Qualifications:
• Experience with GitHub, CI/CD pipelines, and modern development practices. • Knowledge of Microsoft Azure, Azure Kubernetes Service (AKS), and VDI environments. • Understanding of Data Architecture, Data Modeling, and cloud-based solutions. • Experience developing solutions using Power Platform (Power Apps and Power Automate). • Strong English communication and presentation skills, with the ability to adapt messaging for different audiences. • Customer-focused mindset with a good understanding of business operations, products, and organizational structures. • Strong collaboration, organization, project management, and multitasking abilities, with the capability to work effectively under tight deadlines.
When you join our team:
• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.
Manulife is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.
Working Arrangement
Hybrid