About this role
The ServiceNow Developer will be part of the ServiceNow Platform Global Team responsible for performance of solutions/configurations/development in ServiceNow for our global user communities supported by KION Group IT. The person will take the responsibility as a key development team member for our ServiceNow platform, having a significant contribution to the IT Services delivered by KION Group IT We offer: Working with ServiceNow technology stack: ITSM, CMDB, CSM, SPM
• Recommend, develop and maintain the ServiceNow platform configuration & customized solutions for KION Group
• Translate business and technical requirements into design elements to achieve business objectives • Support and drive development in alignment with the ServiceNow architect and roadmap in line with the business strategy • Being a technical support person of the ServiceNow platform and point of contact for ServiceNow-related questions • Drive development in alignment with platform governance and related processes • Use case design and development in close cooperation with the business • Provide training on the Service Now platform to various stakeholders on new features, and increase the awareness of ServiceNow in KION Group • Work Cross functionally as required with other application developers to ensure streamlined data management and integration behaviors
Tasks and Qualifications: 3-5 years in the role of ServiceNow developer ITSM: Fundamentals → Advanced (core expectation) CMDB: Awareness → Fundamentals CSM: Fundamentals → Advanced (core expectation)* SPM: Fundamentals → Advanced (core expectation)* Proven Knowledge/experience -Integrations / APIs: Fundamentals (REST basics, simple batch integrations) Jira: Awareness → Fundamentals (connectivity and basic sync) SAP (MDG/S4): Awareness; able to follow patterns and implement under supervision Ability to recommend and advocate solutions to the business and manage stakeholder expectations At least 2 Certified Implementation Specialist (CIS) Certifications, ServiceNow Certified Technical Architect (CTA) is an advantage Working experience with ITIL and Agile project methodology Fluent English, written and spoken