About this role
As part of our growth strategy, Kardex Far East Pte Ltd is seeking a motivated self-starter to join our Life Cycle Service Team in the role of Field Service Technician for Singapore. Position is home-based and reports to the Team Leader, Life Cycle Service.
Your tasks JOB RESPONSIBILITIES Service requests:
• Install and commission Kardex Automated Storage and Retrieval Systems. • Provide an excellent level of customer service in accordance with established policy. • Deliver basic levels of customer product training. • Communicate effectively with Customers and the line management at prescribed intervals. • Accurately report on a visit-by-visit basis via appropriate documentation/call tracker in a timely manner. • Respond to customer service requests as directed by the line management. • Work with minimum supervision, maintaining appropriate communication at all times.
Problem Resolution
• Deal with all aspects of machine/unit performance and achieve a high level of first time fix without the excessive use of parts. • Provide first line trouble shooting and removal of root cause of faults. • Escalate more complex/unusual issues to the appropriate individual/team ensuring that issue is resolved as efficiently as possible and in accordance with company policy and precedent.
REQUIREMENTS
• Education: Diploma or Certificate in Electrical/Mechanical/Electrical Engineering or related Technical Studies. • Work Experience: Min 3-5 years working experience, preferably in field service. • Industry experience in warehouse automation/logistics solution will be an advantage. • Skills: Working knowledge in Electrical and IT networking, comfortable with computers and software. • Language: English – fluent (both spoken and written). • Travel: Medium, in country.
Behaviours required to perform this role:
• Able to extract diagnostic data in order to ascertain root cause of reported fault. • Logical and forward thinking when carrying out Routine Maintenance. • Logical approach to fault analysis/problems. • Able to follow laid down procedures and policies. • Able to evaluate situations and respond appropriately. • Self-motivated, self-disciplined and maintain positive attitude. • Able to cope with varying levels of stress and pressure. • Able to make decisions/judgements. • Able to work beyond working hours if required (on weekends and public holidays).
Other skills/competences/qualifications:
• Service-minded. • Customer oriented. • Structured, independent and self-organized. • Communicative. • Flexible and accommodating. • Interpersonal skills. • Personal effectiveness.
This role is only open to Singapore citizens or Permanent Residents only.
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