About this role
Sr Solutions Manager - WMS The Senior Solutions Manager is a senior client-facing role responsible for translating customer needs into commercially viable, technically sound solutions and executing billable professional services engagements. This role bridges sales, product, and delivery — owning scoping, SOW development, pre-sales demonstrations, and delivery oversight to ensure customer outcomes, on-time delivery, and margin targets.
• Primary responsibilities:Pre-sales & Opportunity Development • Billable Delivery & Account ExecutionCustomer Relationship & ExpansionSolutions & Practice Development • Lead discovery workshops to capture business objectives, processes and success metrics. • Create solution architectures, technical designs, and high-value proposals aligned to customer outcomes. • Develop accurate SOWs, resource plans, delivery timelines, assumptions and risk registers. • Support commercial negotiations and provide input on pricing, T&Cs and change control. • Serve as lead consultant on assigned billable engagements — run workshops, proof-of-concepts, implementations, and advisory services. • Coordinate with project managers and delivery teams to ensure scope control and customer satisfaction. • Monitor engagement financials (utilization, margin, billing milestones) and escalate risks early. • Build trusted advisor relationships with C-level and operational stakeholders. • Identify upsell and cross-sell opportunities; support renewal and expansion motions. • Create reusable deliverables (accelerators, templates, runbooks, training materials). • Mentor and coach junior consultants; contribute to recruiting and skill development. • Capture lessons learned and drive process improvements.
• Commercial / Billable expectations: • Maintain a billable utilization target (suggested 65–80% depending on role mix). • Responsible for accurate time capture, billing documentation and timely invoicing support. • Support revenue forecasting and pipeline hygiene for professional services bookings.
• Success metrics (examples): • Billable utilization percentage and revenue contribution vs target. • Customer satisfaction / NPS for engagements. • On-time/on-budget delivery rate and margin attainment.
• Required qualifications: • Bachelor’s degree in Business, Computer Science, Engineering or related field (or equivalent experience). • 7+ years in solution consulting, professional services, or solutions engineering with billable engagement experience. • Experience writing SOWs and managing commercial professional services engagements. • Strong stakeholder, presentation and negotiation skills. • Proven problem-solving, process orientation and ability to work in cross-functional teams.
Our Values
If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.