About this role
Key Responsibilities 1. Pre-Sales Technical Support
• Provide technical consultation and product selection support to customers, sales teams, distributors, and consultants. • Analyze customer requirements and recommend appropriate product solutions. • Support preparation of technical proposals, specifications, datasheets, and tender documents. • Deliver technical presentations and product training to customers and internal teams. • Assist the sales team in technical clarification meetings and customer visits. 2. Project Design Support
• Support project design activities from concept stage through project execution. • Review project requirements, specifications, drawings, and technical documentation. • Provide system design recommendations and application engineering support. • Coordinate with customers and engineering teams to ensure product suitability and compliance with project requirements. • Support troubleshooting and technical issue resolution during project implementation. 3. Product Localization
• Drive product localization initiatives to meet local market requirements, regulations, and customer expectations. • Collect and analyze market feedback, customer needs, and competitive product information. • Work with global teams to adapt products for local applications and industry standards. • Support localization of product documentation, technical manuals, and training materials. • Participate in new product introduction (NPI) and localization projects. 4. Global Product Management Coordination
• Act as the primary technical liaison with Global Product Managers. • Communicate regional market requirements, customer feedback, and business opportunities. • Support product roadmap discussions and market intelligence sharing. • Assist in product portfolio optimization and lifecycle management activities. • Coordinate product changes, feature enhancements, and product launches. 5. Global R&D Coordination
• Collaborate with Global R&D teams to address product performance, design, and application issues. • Participate in technical reviews, product validation, and development projects. • Support root cause analysis and corrective action activities for product-related issues. • Facilitate communication of regional requirements and field feedback to development teams. • Track development progress and ensure alignment with business needs. 6. Technical Documentation & Training
• Prepare and maintain technical documents, application guides, and engineering standards. • Develop product training materials for internal teams, distributors, and customers. • Conduct technical training sessions and knowledge-sharing workshops. • Support continuous improvement of technical support processes and tools.
Qualifications Education
• Bachelor's degree or above in Mechanical Engineering, Electrical Engineering, Industrial Engineering, Mechatronics, or related technical disciplines. Experience
• 5+ years of experience in product engineering, application engineering, technical support, product management, or related fields. • Experience working with multinational teams and global stakeholders is preferred. • Experience in industrial products, water systems, pumps, valves, HVAC, automation, or related industries is an advantage. Skills & Competencies
• Strong technical analysis and problem-solving skills. • Good understanding of engineering principles and product applications. • Experience with project design review and technical documentation. • Excellent communication and stakeholder management skills. • Ability to coordinate cross-functional and international teams. • Strong customer-oriented mindset and commercial awareness. • Proficient in Microsoft Office and technical reporting tools. Language Requirements
• Fluent in Mandarin and English (written and spoken). • Ability to communicate effectively with global teams and international customers.
Key Performance Indicators (KPIs)
• Response time and quality of pre-sales technical support. • Technical proposal success rate and project win support. • Product localization project completion and implementation effectiveness. • Customer satisfaction and technical issue resolution rate. • Effectiveness of collaboration with Global Product Management and R&D teams. • On-time completion of technical documentation and training programs. Contribution to new product introduction and market growth initiatives.