About this role
Role Description
As a Policy Manager for Quality, you will partner closely with cross-functional partners to define quality on Airbnb. You will drive the policies that set the bar for hosts and guests on the platform, help design the systems that enforce those standards, and work on how quality expectations are established for Airbnb’s marketplace. This role entails understanding the needs of hosts and guests and collaborating closely with the cross-functional teams who design the enforcement systems behind these policies. A critical part of this role is enabling our business and product teams to move quickly and confidently, with policy frameworks that hold up at scale. The policies you build will directly shape how millions of hosts and guests experience Airbnb and their confidence in the platform.
Qualifications
10-12+ years experience in a Policy or Trust and Safety role Prior leadership on quality, standards, or community policy, with demonstrated experience defining and enforcing a quality bar at scale Experience with review, rating, or reputation systems, and the fairness and integrity questions they raise Experience designing policies for consumer two-sided marketplaces Demonstrated capacity for critical thinking, research, and analysis Strong attention to detail Exceptional writing and communication skills Thoughtful business judgment, strategic thinking, and ability to work well under pressure Proven ability to partner with and enable business teams, translating policy requirements into practical solutions that support business objectives Experience working in a matrix and driving solutions to complex problems through cross-functional collaboration Fluency in data analysis and data-driven decision-making, including proactively using data to surface policy improvement opportunities Ability to explain and simplify complex information to others
Requirements
Lead policy development for host and guest quality, including our Ground Rules and the quality standards that set the bar for stays Draft clear and scalable policy frameworks that keep pace with product innovation Collaborate with cross-functional stakeholders across the organization, including Product, Supply, Community Support, and Legal Guide policy operationalization efforts in partnership with cross-functional stakeholders Support company quality initiatives with appropriate risk mitigation guidance and policy deliverables Proactively use data, research, and community insights to evaluate existing policies, identify improvement opportunities, and drive revisions before issues escalate
Benefits
Base pay range: $168,000 — $207,000 USD Role may also be eligible for bonus, equity, benefits, and Employee Travel Credits
Company Description
Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.
Airbnb’s Policy and Legal Departments are a global team that will require working with diverse international colleagues around the world. The successful candidate will be someone who is adaptable, collaborative and embodies Airbnb’s Core Values. Candidates will be required to approach complex issues with a balance for local and global perspectives, while being adaptable to cultural differences and nuances. A genuine and demonstrated interest in Airbnb and a commitment to ethics, integrity and fostering a workplace that emphasizes diversity and belonging is a must.