About this role
At ClickUp, we’re not just building software. We’re architecting the future of work! In a world overwhelmed by work sprawl, we saw a better way. That’s why we created the first truly converged AI workspace, unifying tasks, docs, chat, calendar, and enterprise search, all supercharged by context-driven AI, empowering millions of teams to break free from silos, reclaim their time, and unlock new levels of productivity. At ClickUp, you’ll have the opportunity to learn, use, and pioneer AI in ways that shape not only our product, but the future of work itself. Join us and be part of a bold, innovative team that’s redefining what’s possible! 🚀
We're looking for a Manager, Technical Account Management to lead, develop, and scale a team of Technical Account Managers (TAMs) who serve as trusted partners and strategic advisors to our customers. This role sits at the intersection of people leadership, professional services strategy, and operational excellence, ensuring your team consistently delivers measurable business outcomes across their collective portfolio.
Managers at this level own team performance, talent development, and delivery quality across their pod. You'll coach TAMs on consultative discovery, solution design, and account strategy while building the operational rigor and playbooks that help the team scale. You'll partner closely with CX leadership, Sales, Product, and Services to align team efforts with broader company and customer goals, and you'll be accountable for the health, retention, and growth of the book of business your team manages.
What You'll Focus OnTeam Leadership & Talent DevelopmentHire, coach, and develop TAMs to grow their technical acumen, consultative skills, and customer impact
Build a culture of accountability, continuous improvement, and customer obsession
Portfolio Health & Risk ManagementMaintain visibility across the team's full book of business, ensuring proactive health management and early risk identification
Drive consistent execution of adoption and recovery plays at scale
Operational Excellence & ScalabilityEstablish and refine team processes, playbooks, and quality standards that drive consistency, efficiency, and repeatability across onboarding, recurring services, account health, and AI & Agent enablement motions
Innovation Strategy & AI EnablementChampion the adoption of AI and automation across the team's delivery model
Ensure TAMs are equipped to drive customer outcomes through ClickUp AI, workflow automation, and emerging platform capabilities
Core ResponsibilitiesManagers, TAM act as the leadership layer that ensures their team delivers strategic and technical excellence at scale, multiplying impact through people, process, and coaching.
Team Leadership & DevelopmentRecruit, onboard, and develop a high-performing team of TAMs, setting clear expectations for delivery quality, customer outcomes, and professional growth
Conduct regular 1:1s, account reviews, and coaching sessions to accelerate skill development across consultative discovery, solution design, AI enablement, and executive engagement
Build and maintain individual development plans, identify high-potential talent, and create stretch opportunities that prepare team members for senior and leadership roles
Foster a team culture rooted in accountability, collaboration, and continuous improvement
Portfolio & Account Health OversightMaintain a portfolio-level view of account health, adoption, and risk across your team's full book of business, using dashboards and reporting to identify trends and intervene early
Ensure your team executes consistent account review cadences, adoption plays, and recovery plans in alignment with established frameworks and playbooks
Own escalation management for high-risk accounts within your pod, partnering with senior leadership and cross-functional stakeholders to drive resolution
Guide TAMs on stakeholder mapping, champion development, and strategic account planning to deepen relationships and protect revenue
Ensure TAM pod is achieving healthy utilization numbers
Operational Excellence & ProcessDefine, document, and continuously improve team workflows, playbooks, and quality standards for onboarding, IER delivery, account health management, and AI enablement
Drive adoption of team-level metrics and KPIs, using data to identify performance gaps, celebrate wins, and inform coaching priorities
Partner with CX Operations and Programs to implement and iterate on scalable processes that increase team efficiency and customer impact
Ensure consistent documentation practices and knowledge sharing across the team
AI Enablement & Innovation LeadershipChampion the team's adoption and mastery of ClickUp AI, automation, and Agent capabilities, ensuring TAMs can confidently deliver AI-driven outcomes to customers
Identify patterns and opportunities across the portfolio for AI use cases, building team-level best practices, training materials, and reusable frameworks
Partner with Product and enablement teams to provide feedback on AI features and advocate for capabilities that accelerate customer value
Track and report on team-level AI adoption metrics, credit consumption trends, and customer impact
Account & Growth StrategyOwn team-level retention, expansion, and renewal targets, ensuring TAMs are effectively surfacing growth signals and partnering with Sales on qualified opportunities
Coach TAMs on connecting platform adoption to business value using established value frameworks, and review key customer artifacts and presentations
Partner with Sales and CS leadership on strategic account planning for high-value or complex accounts within the pod
Drive alignment between your team's delivery and the broader account strategy for renewals, expansions, and AI upsells
Cross-Functional Partnership & AlignmentServe as the primary liaison between your TAM pod and CX leadership, Sales, Product, Support, and Services, ensuring alignment on priorities, capacity, and delivery expectations
Translate customer and team insights into actionable feedback for Product, Engineering, and Enablement, advocating for improvements that benefit the broader customer base
Collaborate with peer managers and senior leaders to share best practices, align on standards, and drive consistency across the TAM organization
Represent the TAM team in cross-functional planning, EBRs, and strategic initiatives
Core Skills & CompetenciesPeople LeadershipProven ability to hire, coach, and develop high-performing technical teams
Creates clarity through goal-setting, regular feedback, and development planning
Builds trust and psychological safety while holding the team to a high bar
Technical AcumenStrong understanding of ClickUp platform capabilities, automation logic, integrations, and AI Agent functionality
Able to coach TAMs on solution design and troubleshoot complex customer scenarios without needing to own every detail
AI ExpertiseDeep familiarity with generative AI concepts, prompt design, agent architecture, and automation frameworks
Able to set the team's AI enablement strategy and ensure TAMs are equipped to drive adoption at scale
Consultative & Strategic ThinkingSkilled at pattern recognition across a portfolio of accounts
Coaches TAMs on discovery, workflow mapping, and value articulation
Connects account-level insights to team-wide strategy and organizational priorities
Operational RigorBuilds and refines scalable processes, playbooks, and quality standards
Uses data and metrics to drive decisions, identify performance trends, and continuously improve team delivery
Data & ReportingComfortable building and using dashboards and metrics to communicate team health, portfolio trends, and business impact to leadership
Interprets data to inform coaching, resource allocation, and escalation decisions
Customer EngagementExecutive presence with the ability to step into high-stakes customer conversations, de-escalate risk, and strengthen relationships at the ATL and BTL level
Models the consultative, trust-building approach expected of the team
Collaboration & InfluenceStrong cross-functional partner who aligns Sales, Product, Support, and Services around shared customer outcomes
Influences without authority through insight, data, and consistent execution
Represents the team's voice in leadership forums
#LI-Remote #LI-NMR
Unsure if you meet all the qualifications of this job description but are deeply excited about the role? We hire based on ambition, grit, and a passion for improving the way people work. If you think ClickUp is the company for you, we encourage you to apply!
At ClickUp, we assess every candidate based on the potential impact they can have. We hire the best people for the job and support each person’s journey to build their boldest career.
Equal Opportunity Employer
ClickUp is an Equal Opportunity Employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.
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Please note we are unable to sponsor or take over sponsorship of an employment visa for roles outside of engineering and product at this time. Sponsorship for engineering and product roles is not guaranteed, but is instead based on the business needs for that specific role at that time. Please reach out to the recruiter with any questions.
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