About this role
Synthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US.
As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations.
Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow.
Role Overview
The Delivery Program Manager is responsible for coordinating and ensuring the smooth
execution of design work across enterprise projects.
This role focuses on production planning, resource coordination, and workflow consistency. It
ensures that design work is well-organised, clearly tracked, and delivered according to agreed
timelines and standards. This is an individual contributor role focused on execution, coordination, and operational reliability.
What You Will Own
1. Production Planning & Project Coordination
Coordinate the day-to-day execution of design projects
Build and maintain production schedules and timelines
Break down project scope into clear tasks and milestones
Ensure all work is properly briefed and ready for production
Track progress across all active projects and follow up on delays
Ensure deadlines and milestones are met according to plan
Identify risks early and proactively manage scope, timelines, and expectations
2. Resource Allocation & Workload Management
Manage how design work is distributed across the team
Assign work based on availability, skillset, and project needs
Maintain visibility of individual and team workloads
Ensure workloads are balanced and deadlines are achievable
Adjust allocations as priorities or timelines shift
Highlight capacity constraints or risks to the Solutions Manager
3. Delivery Tracking & Reporting
Provide clear visibility into project status and performance
Track progress against timelines and milestones
Maintain accurate project and resource tracking systems
Report on delivery status, risks, and delays to Creative Design Leadership
Support utilisation and capacity reporting
Ensure data used for reporting is accurate and up to date
4. Cross-Functional & Customer Alignment
Support alignment across teams involved in delivery through:
Acting as the coordination point for project updates and timelines
Ensuring stakeholders have clear and consistent information
Follow up on dependencies and required inputs
Escalate issues or blockers when needed
Experience & Profile
3+ years experience in project management, creative operations, or delivery within a SaaS, agency, or professional services environment
Comfortable with Automation Tooling an automation frameworks for streamlining and reporting processes ( Zapier, Workato, Notion)
Strong customer-facing communication skills with enterprise stakeholders
Demonstrated experience managing multiple concurrent workstreams
Familiar with the use of Salesforce, Omni for Tracking and reporting
High operational rigor with comfort using project management tools and reporting frameworks