About this role
Job summary
Radiology provides services for CT, MRI, US, Nuclear Medicine, Plain film, Interventional Radiology and Fluoroscopy.
The Receptionist role is responsible for attending patient on arrival, making nursing staff aware if needed, checking patient details are correct, dealing with many queries face-to-face and over the phone, liaising with transport for patients plus helping patients with queries they have.
Radiology reception hours are between 8am-8pm on Monday-Friday and 8 am-7 pm on Saturday and Sunday.
You may be asked to work at one of our other sites across the Trust.
Main duties of the job
Interpersonal and communication skills
To liaise with wards, clinical staff, GPs and Trust support staff in person, via telephone and email as and when necessary.
To show a caring and professional approach towards patients and visitors when carrying out reception and appointment duties.
Escalate patient queries, capacity problems and general issues to the role's line manager or relevant clinical staff as appropriate.
Planning and coordination
To carry out associated clerical duties, for example maintaining accurate filing systems, receiving post, diary management and scanning patient notes if required.
To keep waiting areas tidy and patient information materials up to date.
To undertake the role's duties in the case of a major incident in your department (E.g. the ED Major Incident Process).
Attend appropriate meetings as required by the role's line manager.
About us
Bristol NHS Foundation Trust brings together more than 28,000 staff to deliver over 160 clinical services across thirteen hospital locations,operatingfrom three main sites at Southmead, Bristol citycentreand Weston.
With an annual turnover of £2.3 billion, we are now one of the largest NHS trusts in the United Kingdom. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer.Bristol NHS Foundation Trust values all people as individuals. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we're meeting our pledge.
Job description Job responsibilities
For a more detailed job description, main responsibilities, and Person Specification, please refer to the job description document attached to this vacancy.
Person Specification
Knowledge and Experience Essential
oClerical/administration experience including reception (E) Confidence to handle difficult conversations with patients, relatives and carers. Excellent communication via telephone and Face to face Good organisational skills Attention to detail Able to work under pressure and meet deadlines whilst maintaining a high standard of accuracy
Skills and Abilities Essential
Dealing with the public Trust values: Respectful, Supportive, Innovative, Collaborative Initiative Handling difficult conversations
Desirable
NHS experience PAS experience
Qualifications and Training Essential
oEducated to GCSE, grade C or above (or equivalent) in English Language and Maths (E)
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Bristol NHS Foundation Trust
Address Bristol Children's Hospital
Marlborough Street
Bristol
BS2 8HW
United Kingdom
Employer's website https://www.uhbw.nhs.uk/ (Opens in a new tab)