About this role
Job summary
An exciting opportunity has arisen to join a dynamic and forward thinking Discharge and Transfer Team. We are looking for an enthusiastic and motivated team player with excellent communication, administrative and organisational skills.
You will require strong communication skills as you will be working as part of a larger multi-disciplinary team. You will be required to demonstrate sensitivity and discretion.
This post is for 37.5 hours per week. This will be based at Queen's Hospital Burton.
Main duties of the job
To use patient administration system and other Trust applications required to support the patient's pathway. Responsible for dealing with all queries, either via telephone or face to face promptly and efficiently. Responsible for completion of general administration tasks, including filing, photocopying, scanning, fault reporting, data inputting and maintaining spreadsheets. Administration support for the senior team may be required. Order and maintain team supplies as necessary and in accordance with Trust policies
Closing date of applications: 14th September 2026
Date of interview: 28th September 2026
About us
As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together.
Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work.
In return we will offer:
Development opportunities, both professional and leadership development On-going support from recruitment to when you join our team and beyond. Staff benefits including employee assistance programme, discounted gym membership, onsite fitness classes, car schemes Key Facts:
We see on average 4810 OP appointments a day. We are the 4th busiest Trauma & Orthopaedic outpatients department in England - an average of 2077 per week. An average of 1115 patients are seen in A&Es across our network every day - 3rd largest in the country. Our hospitals admit an average of 195 emergency patients daily. Last year we undertook almost 33,700 planned surgical operations in our 57 operating theatres. We are one of only 7 Trusts nationally with more than 50 operating theatres. We carry out more than 140 elective procedures each working day. UHDB is a research active University Hospital with a large and varied portfolio of clinical trials and research opportunities for all staff.
Job description Job responsibilities
Please see attached Job description and Person Specification. To apply please click APPLY FOR THIS JOB this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account.
UHDB is committed to fair and transparent recruitment. We welcome authentic applications that reflect your own skills, experience and motivations for the role. While we understand that candidates may use AI tools for grammar, formatting or accessibility purposes, applications that appear to be substantially AIgenerated may be subject to additional review. If this applies to your submission, we will let you know and may ask for clarification. Please ensure your application accurately represents your experience and is written in your own words.
Following the recent update on UK immigration policy for those on a Health and Care Visa or Skilled Worker Visa, please click on the link to check your eligibility before applying for this post as we may be unable to provide sponsorshipSkilled worker: Health and Care Visa | NHS Employers
Important visa information: Due to UK Home Office immigration rule changes effective from 22 July 2025, applicants sponsored under Occupation Code 6131 (Nursing Auxiliaries and Assistants) may not be eligible to bring dependants under the Skilled Worker route if their Certificate of Sponsorship is issued on or after this date. Applicants are responsible for understanding how these rules apply to their individual circumstances. The Trust cannot provide immigration advice. Further information is available on the Skilled Worker visa: Your partner and children - GOV.UK
Your application (for shortlisting purposes) is assessed based on the Person Specification in the job advert (below).
Person Specification
Qualifications Essential
NVQ 2 in Customer Service or equivalent knowledge and skills Evidence of Exceptional IT skills Evidence of good literacy skills
Desirable
A good Standard of general education to include 5 GCSES Grade C/Grade 4 or above (must include English and Maths)
Experience Essential
Experience of using Microsoft Office Packages including Word and Excel
Desirable
Previous experience in a customer facing role
Skills and Ability Essential
Excellent interpersonal and team working skills Exposure to distressing or challenging behaviour when dealing with the general public on the telephone
Desirable
Evidence of customer facing experience and team working
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name University Hospitals of Derby and Burton NHS Foundation Trust
Address Queens Hospital Burton
Belvedere Road
Burton-on-Trent
DE13 0RB
United Kingdom
Employer's website https://www.uhdb.nhs.uk/ (Opens in a new tab)