About this role
Job summary Bank | Various Community Locations/ Services as needed.
We are seeking motivated and organised administrators to join our Temporary Staffing Bank. This is an excellent opportunity for individuals looking for flexible working arrangements while supporting a wide range of services.
As a Bank Administrator, you will provide essential adhoc support, helping services maintain effective operations.
Main duties of the job Booking and managing appointments. Processing referrals and updating patient records. General administrative and clerical duties. Reception duties. Answering telephone enquiries professionally and efficiently. Managing electronic and paper-based information systems. Supporting teams with correspondence, data entry and records management.
About us
Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.
We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.
At the heart of all we do is our commitment to 'perfect care' - care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We're currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.
Flexible working requests will be considered for all roles.
Job description Job responsibilities
Please refer to the attached Job Description and Person Specification for a full list of duties and responsibilities
Person Specification
Qualifications Essential
GCSE or NVQ2 or equivalent experience
Desirable
Customer Service Qualification
Skills Essential
Standard keyboard skills
Knowledge/Experience Essential
IT Literate Proven experience of word processing, spreadsheet, and email software Experience of using patient administrative systems Effective communication and interpersonal skills including telephone skills and face to face communication Experience of general administration office skills - filing, photocopying, faxing, note taking Experience of working to conflicting demands and work effectively within teams Ability to work in a confidential and sensitive manner Ability to plan, prioritise and schedule own work Able to work flexibly in accordance with service needs Experience of handling cash/raising invoices relating to patient charges Good organisational skills Ability to work without supervision
Values Essential
Continuous improvement - committed to making improvements to our services for the benefit of all. Accountability - taking ownership to anticipate, develop and deliver high quality care. Respect - how we treat others in an inclusive and supportive way. Enthusiasm - demonstrate our passion and pride for what we do and how we do it. Support - actively supporting others with compassion and courage.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Mersey Care NHS Foundation Trust
Address Bank
various
L34 1PJ
United Kingdom
Employer's website https://www.merseycare.nhs.uk/ (Opens in a new tab)