About this role
Job summary
At GMMH we are investing significantly into our Community Mental Health provision.
We are currently looking for an enthusiastic individual to join our Community Mental Health reception team. Applicants should be excellent communicators with good telephone skills and have the ability to deal with the general public on a daily basis and have a positive approach to customer care.
The role will involve providing reception support to the clinical team within the Community Mental Health Teams. In addition it is a necessity that applicants have a good standard of IT skills and be able to work on their own initiative and as part of a team.
Please note, this post is not eligible for sponsorship
Main duties of the job
As a receptionist with the Community Mental Health Teams, you will be expected to provide a welcoming and professional first impression for our patients and Healthcare Professionals on arrival at the reception desk, whether this be front facing or via telephone, to ensure they receive an excellent customer service experience. You will be the first point of contact for anyone accessing the department therefore you must be able to deal professionally with a range of enquiries, in person, by phone or by email in an efficient, polite and courteous manner.
About us
Greater Manchester Mental Health (GMMH) Foundation Trust employs over 7000 members of staff, who deliver services from more than 122 locations.
We provide inpatient and community-based mental health care for people living in Bolton, the city of Manchester, Salford, Trafford and the borough of Wigan, and a wide range of specialist mental health and substance misuse services across Greater Manchester, the north west of England and beyond.
Greater Manchester is one of the world's most innovative, original and exciting places to live and work. From the beauty of the surrounding countryside to the heart of the vibrant inner city with great shopping, entertainment and dining options.
Wherever you go you will experience a great northern welcome with people famed for their warmth, humour and generosity.
Our people enjoy their work, have opportunities to learn and develop their skills and are encouraged to generate new ideas that improve care for our service users.
Job description Job responsibilities
The post holder will be responsible for providing clinic administration and reception support for the Bolton Community Mental Health Team. This will include receiving and greeting service users and their carers into clinic areas whilst recording the service users attendance and clinical outcome on the Electronic Patient Record (EPR), along with other administrative duties commensurate to the grade.
The post holder will be interactive with the general public, nursing, medical staff, professionals and other Trust administrative and clerical staff and will ensure all reception processes are carried out in a timely and accurate manner to ensure an efficient reception and quality service to all users.
The reception services opening hours are at present 09:00am to 17:00pm, Monday to Friday. A flexible approach to working is essential.
In order to meet the needs of the Trust services you may be required, from time to time, to work outside of your normal area of work to cover absence/sickness. The Trust reserves the right to changes your normal area of work to any other location within the Bolton Trust services.
Staff benefits
Pay Enhancements 30% additional for Evenings (8pm onwards) and Saturdays and 60% additional for Sundays and Bank holidays. 27 days annual leave plus bank holidays rising to 29 after 5 years and 33 days after 10 years Excellent pension Cycle to work scheme Salary sacrifice car scheme Wellbeing programme Blue Light Card Discounts
Person Specification
Education/Qualificayions Essential
GCSE Maths and English Abilitiy to use Microsoft Packages effectively (including Teams)
Desirable
Prior experience of using word processing
Experience Essential
Ability to communicate effectively Ability to use office equipment Able to take messages competently and convey them accurately to relevant person
Desirable
Experience of working in a busy office/clerical environment Contact with service users
Knowledge Essential
Good understanding of need for confidentiality Willingness to develop
Desirable
oUnderstanding of Mental Health services and individuals with complex Mental Health needs.
Work related circumstances Essential
Ability to work at different bases. Sensitive to the needs of service users.
Desirable
Adaptable to new systems/processes Ability to work flexibly to accommodate changing service needs.
Skills and Abilities Essential
Effective time management skills. The ability to prioritise and plan conflicting and complex work demands. Outstanding communication skills.
Desirable
Advanced keyboard skills/Touch typist. Understanding of EPR systems.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Greater Manchester Mental Health NHS Foundation Trust
Address Bentley House
Weston Street
Bolton
BL3 2RR
United Kingdom
Employer's website https://www.gmmh.nhs.uk/ (Opens in a new tab)