About this role
Job summary
The Gateway Service is a referral management & triaging service. All new external referrals tothe GMH Trust will be received by the Gateway Service where the referrals will be logged priorto being directed to the appropriate services under the GMMH Service for management.
The Gateway Administrator will provide an efficient and effective administrative service with the Gateway Team. Carrying out all administrative tasks in relation to the Gateway role,answering telephone calls to GPs, various clinical staff and professionals, patients & relatives.
The Administrator will also carry out a variety of administrative tasks as directed by SeniorAdmin Manager
Please note that this post is not eligible for a sponsorship.
Main duties of the job
To support the processing of the referrals that are received by the Gateway team following established protocol
To support system management: as you will be the first point of contact for external referrals into the trust.
Dealing efficiently, precisely and courteously with telephone callers & to provide telephone support to GPs, appropriate referrers, health care professionals, also patients and ensuring accurate data info is provided.
To simultaneously and confidently use several software packages whilst speaking with all external referrers.
To support data quality and performance as part of the day-to-day role.
To input referrals onto the Paris system also will use the Liquid logic system.
About us
Greater Manchester Mental Health (GMMH) Foundation Trust employs over 7000 members of staff, who deliver services from more than 122 locations.
We provide inpatient and community-based mental health care for people living in Bolton, the city of Manchester, Salford, Trafford and the borough of Wigan, and a wide range of specialist mental health and substance misuse services across Greater Manchester, the north west of England and beyond.
Greater Manchester is one of the world's most innovative, original and exciting places to live and work. From the beauty of the surrounding countryside to the heart of the vibrant inner city with great shopping, entertainment and dining options.
Wherever you go you will experience a great northern welcome with people famed for their warmth, humour and generosity.
Our people enjoy their work, have opportunities to learn and develop their skills and are encouraged to generate new ideas that improve care for our service users.
Job description Job responsibilities
Staff benefits
Pay Enhancements 36% additional for Evenings (8pm onwards) and Saturdays and 72% additional for Sundays and Bank holidays.
27 days annual leave plus bank holidays rising to 29 after 5 years and 33 days after 10 years
Excellent pension
Cycle to work scheme
Salary sacrifice car scheme
Wellbeing programme
Blue Light Card Discounts
Person Specification
Experience Essential
Office Experience
Desirable
Working in NHS experience
Knowledge Essential
Use of Microsoft Office
Desirable
Knowledge of patient systems
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Greater Manchester Mental Health NHS Foundation Trust
Address Hexagon Tower
Crumsall Vale
manchester
M9 8GQ
United Kingdom
Employer's website https://www.gmmh.nhs.uk/ (Opens in a new tab)