About this role
Job summary
We are seeking an experienced and highly organised Deputy Business Support Manager to play a key role in supporting the smooth and effective operation of administrative services within the locality. Reporting to the Business Support Manager, the post holder will provide leadership and operational oversight to administrative teams while supporting service planning, governance, performance management, workforce processes, and business continuity.
The Deputy Business Support Manager will work closely with operational and clinical leaders to ensure high-quality administrative support is delivered across services, contributing to the achievement of organisational objectives and service improvement initiatives. The role includes line management responsibility for administration staff, oversight of workforce processes such as recruitment, attendance management and appraisals, and coordination of projects and operational activities at both locality and Trust-wide level.
This is an excellent opportunity for a motivated manager with strong leadership, organisational and communication skills who can effectively manage competing priorities, drive continuous improvement, and support the delivery of safe, efficient, and high-quality services
Main duties of the job
The post holder will be responsible for the day-to-day management and leadership of administrative services, ensuring the efficient delivery of business support across the locality. Working closely with clinical and operational colleagues, the post holder will support service performance, governance, workforce management, and service improvement initiatives.
This role offers an excellent opportunity for an experienced administrator or manager to make a significant contribution to service delivery, staff development, and continuous improvement within a busy and dynamic healthcare environment.
About us
At Norfolk and Suffolk NHS Foundation Trust, inclusion is at the heart of how we work. We are committed to creating a fair, transparent and accessible recruitment process where every candidate has the opportunity to succeed.
We actively encourage applications from people from all backgrounds, particularly those currently underrepresented in our workforce, including those from the global majority. We recognise that not everyone has equal access to opportunities and are working to address this.
We are committed to providing reasonable adjustments throughout the recruitment process and ensuring all candidates receive a positive and equitable experience.
Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing experiences and learning from each other. In addition to ongoing training and development opportunities, we are committed to providing an environment in which you can thrive.
Why work for us? We have challenges as a Trust, but we have ambitious aspirations, are pushing ahead with exciting transformation work and we need dedicated individuals to support us on our journey. We have strong, established professional networks coupled with an exceptional leadership team who will ensure you are truly cared for and cared about.
Job description Job responsibilities
Please find attached our Job Description and Person Specification for more detail on your Key Accountabilities, then if you feel you have what it takes to make a difference in your local communities, click APPLY!
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Person Specification
Qualifications Essential
Degree or equivalent which includes data analysis/presentation, data manipulation, and equivalent knowledge of information systems and data analysis
Desirable
Experience or qualifications in health informatics post graduate
Skills Essential
Ability to work under pressure and adhere to tight deadlines Good problem solving skills
Knowledge Essential
Knowledge of spreadsheets and relational databases with the ability to know which software tool is most appropriate to solve individual problems
Desirable
Good understanding of current NHS issues and understanding of reporting requirements
Experience Essential
Experience in an NHS Information / Business performance environment Maintaining a range of information systems
Desirable
Experience of Information and commissioning environment within the NHS
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Norfolk & Suffolk Foundation NHS Trust
Address Hellesdon Hospital
Drayton High Road
Norwich
NR6 5BE
United Kingdom
Employer's website https://www.nsft.nhs.uk/Pages/Home.aspx (Opens in a new tab)