About this role
Job summary
We are looking for an enthusiastic, flexible, and self-motivated person to join our friendly Reception Team at the Bitterne Health Centre.
The successful candidate will have a caring and courteous manner and enjoy working with and meeting people. You will be working within the Estates Team and working in liaison with clinicians, patients and visitors You will need to be resourceful, organised and capable of delivering high quality support to busy services during challenging times
You will work alongside multidisciplinary colleagues, working with clinical colleagues and service managers. You will work as part of the reception team but also autonomously and will be responsible for managing your own workload.
If you are organised and looking for a new challenge in a truly rewarding environment, then please apply today
At present, the Trust is unable to offer Skilled Worker visa sponsorship for this post. Applicants must have the right to work in the UK at the time of application.
Main duties of the job
To provide a welcoming friendly approachable comprehensive and efficient front of house reception for visitors and staff at the Bitterne Health Centre.
To direct patient and visitors to the correct waiting areas.
To keep the reception areas safe clean and tidy at all times.
To report any maintenance issues as they occur.
To be responsible for smooth running and bookings of the hot desk rooms and consultation rooms.
To respond to and answer all incoming telephone and face to face enquiries.
To effectively prioritise own workload whilst maintaining confidentiality and diplomacy at all times both independently or as part of a team.
To carry out other duties as necessary to meet the changing needs of Hampshire and Isle of Wight Healthcare NHS Foundation Trust in accordance with management requirements and appropriate to banding.
About us
Hampshire and Isle of Wight Healthcare NHS Foundation Trust provides joined-up mental and physical healthcare for around two million people across our communities. With over 13,000 staff working in the community and local hospitals, we deliver care at every stage of life, helping people live their best and healthiest lives.
Our mental health services include community-based support and early intervention in psychosis (EIP) for both adults and young people, alongside a network of specialist inpatient wards covering forensic, learning disability, eating disorder and older person's care.
We deliver extensive physical health services too, from urgent community response teams helping frail and older patients remain safely at home, to hospitals at home teams providing acute-level care in familiar surroundings. Our neurological services offer rehabilitation and treatment for conditions including Multiple Sclerosis, Parkinson's Disease, Motor Neurone Disease, Head Injury, Cerebral Palsy and Stroke. Across Hampshire, our community hospitals provide inpatient rehabilitation as a step down from acute care, and our dedicated teams also staff Treetops Sexual Assault Referral Centre in Portsmouth, offering expert, compassionate support.
Everything we do is underpinned by our CARE values of compassion, accountability, respect and excellence
Job description Job responsibilities
Further information about the Trust and this role can be found on the Job Description and Person Specification document attached. It is important to us that we ensure our recruitment processes are accessible and inclusive to everyone - if as a potential candidate you are concerned a person specification may prevent or restrict your application for employment as a result of unintentional barriers on the grounds of your sex, race, age, sexual orientation, religion/belief or disability please initially contact the Trust's Recruitment team - detailed in the advert. The Trust will seek to resolve this issue wherever possible.
We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.
Person Specification
Qualifications Essential
GCSE or equivalent in Maths and English
Desirable
Business Admin Diploma Level 3 or equivalent course or experience
Experience Essential
Previous experience in a customer care environment Experience of working in a constantly changing environment
Additional Criteria Essential
Experience of using NHS IT and Patient administration systems Previously worked within a healthcare setting Previous experience of handling monies
Desirable
Understanding of infection control procedures Understanding of the meaning of improving working lives
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Hampshire and Isle of Wight Healthcare NHS Foundation Trust
Address Bitterne Health Centre
Commercial Street
Southampton
Hampshire
SO18 6BT
United Kingdom
Employer's website https://hiowhealthcare.nhs.uk/ (Opens in a new tab)