About this role
Job summary
This role is not eligible for visa sponsorship. If it is identified that you require sponsorship to undertake this role your application may be withdrawn
This is an exciting opportunity to join a new team within Staffordshire STARS. This team are working alongside Adult Social Care colleagues to support adults in making positive behavioural changes.
This role will provide a confidential and efficient administrative service within STaRS to achieve effective and efficient service provision. The needs of the service user will be the utmost priority. The principle of high-quality customer care is at the heart of this role.
The post holder will be required to work on their own initiative, prioritise work and meet deadlines to fulfil the requirements of the post, liaising with relevant others to provide high-quality services.
Main duties of the job
To accurately maintain and keep secure patient health and staff records/systems in line with Policy and Standard Operating Procedure, to ensure data quality, confidentiality and compliance with the current Data Protection Law.
This role will provide high-quality comprehensive administrative support to the team, including the registering of referrals, updating recording systems, requesting information from other partners, arranging, and booking of appointments and production of letters.
There is a need to monitor and update data systems ensuring key information is captured and inputted accurately to support the evidencing of team outcomes and in line with team policies and procedures using own judgement to direct to appropriate member of staff where necessary. This can be a stressful environment, by way of telephone calls and numerous daily urgencies.
The post holder requires the ability to work under pressure, with conflicting demands at times, show a willingness to assist others and be a key member of the team
About us Inclusion, created in 2002 is part of the Specialist Services Care Group of Midlands Partnership University NHS Foundation Trust (MPFT). We provide caring and effective services across England, including, West Yorkshire, West Midlands, East Midlands, West Mercia, Thames Valley, Hampshire, Isle of Wight and Thurrock, Essex. We support individuals, families and communities who are affected by addiction, crime, mental health or need treatment for their sexual health. We believe that the individuals and families who use our services should receive high quality, committed and inclusive care, realising all the benefits a modern NHS organisation can provide. We work with patients and our staff teams to achieve the best outcomes we can. We invest heavily in training and development, and the wellbeing of our people, both staff and service users is central to who we are. Here at MPFT, we are proud of the comprehensive wellbeing and lifestyle support offer available, in addition to in-house training and coaching support.Our services are robustly governed, evidence-based, inclusive, and designed and provided in conjunction with service users. We are committed to providing the best service we can, and if you share our values, we want you on our team!
Job description Job responsibilities
Please see the Job Description for further details, a summary is below:
To always demonstrate the Trusts values and behaviours in the work environment. To accurately maintain and keep secure patient health and staff records/systems in line with Policy and Standard Operating Procedure, to ensure data quality, confidentiality and compliance with the current Data Protection Law. Use of Microsoft Office packages in particular Outlook, Word, OneNote, Microsoft Teams, Excel to record information, create templates, guides and clinical correspondence production of letters and reports. Monitor and update data systems ensuring key information is captured and inputted accurately in line with team policies and procedures To be responsible for the operation of the appointment facilitation into pathways, handling enquiries, creating assessment appointments, and ensuring electronic systems are up to date and maintained. Support with the monitoring and updating of team referrals/waiting lists within recording systems, highlighting and reporting any anomalies, trends, patterns, and shortfalls where necessary to the appropriate person in line with Trust KPIs and operating criteria.
Person Specification
Qualifications Essential
Good standard of general education including English and Maths at GCSE Grade C or equivalent or Functional skills (English and Maths) Level 2 RSA Stage III Word Processing / Text Processing or equivalent ECDL/CLAIT IT qualification or equivalent
Skills Essential
Must have a valid driving licence for the UK.
Experience Essential
Relevant experience in administration support role including dealing with telephone enquiries in a timely manner Experience of dealing with sensitive/distressing issues Previous experience of data input
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Inclusion
Address Staffs STaRS
10 Browning Street
Stafford
ST16 3AT
United Kingdom
Employer's website https://www.mpft.nhs.uk (Opens in a new tab)