About this role
Job summary
We are seeking a new member of the team to provide an efficient, professional and patient-focused administrative service to support the smooth running of the GP Practice. The post holder will work flexibly across general administration, reception and prescription administration, providing a comprehensive non-clinical service to patients and the Practice team.
Main duties of the job
Process repeat prescription requests in accordance with Practice procedures. Check and prepare prescription requests for clinician authorisation. Deal with routine prescription queries and liaise with pharmacies where appropriate. Maintain accurate prescription records and monitor outstanding requests. Escalate medication queries or concerns requiring clinical judgement to an appropriate clinician. Administration
Provide general administrative support to the Practice and clinical team. Process correspondence, documents, scanning and electronic records. Maintain accurate patient records and update demographic information. Undertake data entry, searches, audits and other administrative tasks. Assist with patient registrations and other Practice processes. Manage incoming and outgoing post and electronic communications. Provide administrative cover and support colleagues as required.Reception
Deal with patient enquiries face-to-face, by telephone and electronically. Book, cancel and rearrange appointments in accordance with Practice procedures. Register patients and maintain accurate patient information. Signpost patients to appropriate services within Practice guidelines. Deal professionally with challenging or sensitive situations. Recognise and escalate urgent or clinical matters appropriately The duties outlined above are not exhaustive and may be amended in line with the changing needs of the Practice.
About us
The Beeches Medical Centre is a well-established, patient-focused practice committed to providing high-quality primary care. We pride ourselves on a collaborative environment and a strong team ethos, offering excellent support and resources to help you thrive.
Our mission is to deliver an equitable, patient-driven, high-quality, and caring primary health care service without prejudice. We are a friendly, community-integrated practice, performing highly in QoF, IIF, and Enhanced Services.
We are a dynamic and forward-thinking practice rated 'Good' by the CQC, proud of the service we offer to patients. We prioritise the well-being and development of our staff. Our multi-skilled team works well together, encouraging growth in all areas.
Our patient list size is around 8,400 and steadily growing and we have strong local integration with Widnes GP Federation/ Widnes PCN (Part of local HSJ winning team 2025).
Would you like to be part of a close-knit team that supports and encourages each other?
Our clinical team includes four GP Partners, 2 salaried GPs, Clinical Pharmacist & strong nursing team. Management and administration team includes Practice manager, Assistant practice manager, 2 administration staff, 1 medical secretary and 6 care navigators.
Job description Job responsibilities
Main Duties and Responsibilities
Prescription Administration
Process repeat prescription requests in accordance with Practice procedures. Check and prepare prescription requests for clinician authorisation. Deal with routine prescription queries and liaise with pharmacies where appropriate. Maintain accurate prescription records and monitor outstanding requests. Escalate medication queries or concerns requiring clinical judgement to an appropriate clinician. Work within Practice prescribing policies and procedures. Administration
Provide general administrative support to the Practice and clinical team. Process correspondence, documents, scanning and electronic records. Maintain accurate patient records and update demographic information. Undertake data entry, searches, audits and other administrative tasks. Assist with patient registrations and other Practice processes. Manage incoming and outgoing post and electronic communications. Provide administrative cover and support colleagues as required. Reception
Provide a friendly, professional and courteous reception service. Deal with patient enquiries face-to-face, by telephone and electronically. Book, cancel and rearrange appointments in accordance with Practice procedures. Register patients and maintain accurate patient information. Take and communicate messages appropriately. Signpost patients to appropriate services within Practice guidelines. Deal professionally with challenging or sensitive situations. Recognise and escalate urgent or clinical matters appropriately. General Responsibilities
Maintain patient confidentiality and comply with GDPR, NHS Information Governance and Practice policies. Follow safeguarding, health and safety and infection prevention procedures. Work effectively as part of the wider Practice team. Maintain a high standard of accuracy, professionalism and patient service. Participate in training, appraisal and Practice development activities. Undertake other duties appropriate to the role as required by the Practice Manager. The duties outlined above are not exhaustive and may be amended in line with the changing needs of the Practice.
Please note, we are unable to provide sponsorship for this role and you must have a right to work in the UK.
Person Specification
Experience Essential
- Previous administrative, reception or customer service experience. - Excellent communication and interpersonal skills. - Good IT and keyboard skills. - Strong organisational skills and attention to detail. - Ability to work accurately under pressure and manage competing priorities. - Ability to maintain confidentiality. - Professional, approachable and patient-focused manner. - Ability to work independently and as part of a team. - Flexible approach and willingness to undertake a variety of duties. - Understanding of the boundaries of a non-clinical role. - Willingness to undertake relevant NHS/Practice training.
Desirable
- Previous experience within an NHS GP Practice. - Experience of EMIS/PACO Blinx - Experience of prescription administration. - Knowledge of NHS primary care services.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name The Beeches Medical Centre
Address 20 Ditchfield Road
Widnes
Cheshire
WA8 8QS
United Kingdom
Employer's website http://www.thebeechesmedicalcentrewidnes.nhs.uk/ (Opens in a new tab)