About this role
Job summary
We are a friendly NHS General Practice in Bushey looking for a robust, enthusiastic Care Coordinator to work with us 20 hours per week across Monday-Friday.
Previous experience in a Medical Environment is preferred although full training will be provided with on-going opportunities for growth and development. Applicants MUST be educated to NVQ3 level or equivalent as a minimum. We are looking for a candidate with impeccable English, who is friendly, articulate with excellent telephone manners and first class customer service skills.
You will need to be well-presented, enthusiastic, a team player and highly motivated. We need someone who is flexible and proactive. Apart from working in a team, this person must be comfortable working unsupervised on some occasions. The ability to communicate effectively on all levels is imperative for this role. Candidates must also be able to multi-task. Excellent IT skills are essential. This is a demanding role where you will be working as part of a busy team. As you will be the first point of contact for patients and visitors to the surgery, you will need to be able to cope with the demands of a busy face to face public environment.
Main duties of the job
Greeting patients: Welcoming patients as they arrive at the practice.
Answering phone calls: Handling inquiries, booking appointments, and managing patient concerns.
Scheduling appointments: Co-ordinating and managing patient bookings for doctors and other healthcare professionals.
Maintaining patient records: Updating personal information and medical records in the system.
Processing paperwork: Ensuring patients fill out necessary forms and consent documents.
Managing the waiting area: Ensuring the waiting area is organised and that patients are attended to in a timely manner.
Providing administrative support: Assisting with general office tasks like filing, organizing records, and ensuring the smooth running of the reception area.
Ensuring confidentiality: Safeguarding patient privacy and adhering to data protection regulations.
About us
Little Bushey Surgery is a General Practice located in Bushey Heath, Hertfordshire, providing comprehensive healthcare services to the local community.
We are a GP surgery located right in the heart of Bushey subserving over 6000 patients. We have a warm and welcoming environment here and run the practice with an open and honest policy. Everyone is treated with respect and we see each other as family.
Our practice team comprises of GPs, Nurses, Nurse Practitioners, HCA, Phlebotomists, Clinical Pharmacist, First Contact Physiotherapists, Receptionists and Admin Staff.
Job description Job responsibilities
The Care Coordinator role involves greeting and assisting patients, answering phone calls, and scheduling appointments for doctors and healthcare professionals. Key responsibilities include maintaining and updating patient records, processing necessary paperwork, and managing the waiting area to ensure a smooth and efficient practice. The position also provides administrative support through filing, organising records, and ensuring confidentiality by adhering to data protection regulations.
Person Specification
Experience Essential
Knowledge of Microsoft word & Excel Customer service experience Ability to manage multiple tasks simultaneously and prioritise workloads in a fast-paced environment
Desirable
Previous experience in a medical field Knowledge of NHS Systems such as EMIS & eRS, including referrals and patient management systems Previous medical secretarial experience
Qualifications Essential
NVQ3 Level or equivalent
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Little Bushey Surgery
Address CALIFORNIA LANE
BUSHEY
HERTFORDSHIRE
WD23 1EZ
United Kingdom
Employer's website https://www.littlebusheysurgery.nhs.uk (Opens in a new tab)