About this role
Job summary
We are seeking a full-time Band 4 Business Support Administrator to join our Mental Capacity Act and Court of Protection (MCA and COP) Service.
This hybrid role, based at Wonford House, Exeter with opportunities for home working, provides administrative, coordination and governance support to the MCA and COP Lead within the wider Mental Health Act Service.
You will support Court of Protection and Mental Capacity Act processes by maintaining records and filing systems, monitoring actions and deadlines, and supporting governance and audit activities. You will help manage the Legal Inbox, coordinate referrals and enquiries, and act as a point of contact for professionals, legal representatives and external agencies.
The role supports Court of Protection applications and proceedings, maintaining documentation, tracking deadlines, and formatting reports, statements and correspondence under instruction.
We are looking for a highly organised, proactive individual with excellent communication and administrative skills who can manage competing priorities, work independently and accurately. Experience in healthcare, social care, legal or governance services would be beneficial but is not essential. Full training will be provided on the Mental Capacity Act, Mental Health Act and Court of Protection processes relevant to the role.
If you are looking for a varied and rewarding role where you can contribute to an important specialist service, we would welcome your application.
Main duties of the job
Your responsibilities will include, but are not limited to:
Reviewing and triaging queries received through the team's shared inbox, supporting the management, allocation and monitoring of referrals and legal enquiries.The ability to prioritise competing demands and work to deadlines.A high level of accuracy and attention to detail.Confidence handling sensitive and confidential information appropriately.
About us
About Devon Partnership Trust
We provide mental health, learning disability and neurodiversity services, as well as a range of specialist & secure services for the wider south west region & nationally. We are passionate about promoting good mental health & wellbeing. We strive to use the expertise & resources within our organisation, and through our partnerships, to deliver high quality services that are safe & focused on people's recovery.
We are committed to developing a culture of coproduction, involving patients, families & carers in everything we do
Our values
We not only recruit based on qualifications & experience - we recruit individuals who possess & demonstrate the behaviours which underpin our Trusts core values. These include such attributes as showing a commitment to quality of care, improving lives of others, giving respect, dignity & compassion. We can bring those values to life in our everyday tasks by giving a smile; making time for people; challenging ourselves & others, & being open to new ideas.
We are committed to being an inclusive employer & applications are encouraged & welcomed from all sections of the community, regardless of any protected characteristics as governed by the Equality Act 2010. Part time & flexible working applications will be considered & supported, where possible. We particularly encourage applicants with lived experience of mental health conditions, neurodiversity or learning disabilities. We are a Disability Confident Leader.
Job description Job responsibilities
Please see the attached Job Description and Person Specification which will provide further information on this role.
Person Specification
Experience Essential
Previous experience of working within an administrative or secretarial team Experience of dealing with confidential and complex information
Desirable
Previous experience of working in a Healthcare or Social Care administrative setting
Qualifications Essential
Level 4 Diploma in Business Administration or equivalent qualification or experience.. GCSE English or equivalent. Evidence of continuing professional and personal development.
Desirable
ICDL (International Computer Driving License), or equivalent experience.
Knowledge Essential
Advanced IT skills in Microsoft Office Packages, ie Word, Excel, PowerPoint and Outlook / Advanced knowledge of a range of administrative procedures including diary management and arranging appointments / Experience or understanding of creating electronic records, electronic filing systems / Electronic data base management. / Ability to manage diverse workload whilst dealing with frequent interruptions /Ability to meet deadlines and to work under pressure /Exceptional organisational skills and ability to prioritise Knowledge of our business and how it supports patient care
Employer details Employer name Devon Partnership NHS Trust
Address Wonford House
Dryden Road
Exeter
Devon
EX2 5AF
United Kingdom
Employer's website https://www.dpt.nhs.uk/ (Opens in a new tab)