About this role
About our group: The Customer Success (CS) team is a highly effective, customer-focused group that consistently delivers best-in-class product support and technical service to both external and internal customers. About the role - you will: • Supporting day-to-day customer engagement activities for channel partners, distributors, and key end customers across East China. • Assisting with customer issue tracking, drive log analysis, on-site failure verification, and follow-up actions to ensure timely resolution. • Supporting product qualification activities, including schedule coordination, test tracking, issue investigation, and resolution management. • Preparing customer presentations, technical reports, and marketing-related technical materials. • Coordinating with cross-functional teams, including Sales, Marketing, CQE, and ASE, to address customer requirements and support business objectives. • Participating in customer visits, technical workshops, marketing events, and on-site support activities to gain hands-on experience in customer-facing engineering roles. • Conduct research on emerging storage technologies and industry trends to bring fresh perspectives to the team. • Supporting additional channel customer projects and business growth initiatives as required. About you: • Currently pursuing a Bachelor’s or Master’s degree in Electrical Engineering, Computer Science, Information Technology, English, or a related field. • Strong interest in customer-facing engineering roles. • Strong market and technology insights. • Familiarity with storage technologies (HDD, SSD, RAID, etc.) is a plus. • Excellent communication skills in both Mandarin and English. • Self-motivated, eager to learn, and able to work in a fast-paced environment. • A team player who can effectively collaborate with others. Your experience includes: • Proficiency in the tools for statistical data analysis, reporting, and presentation preparation. • Familiarity with project management and collaboration tools. • Experience supporting customers in a technical environment. • Strong written and verbal communication skills for coordinating across teams. You might also have: • Experience with scripting or programming languages (e.g., Python, C/C++, Shell). • Knowledge of diagnostic tools and log analysis (e.g., SMART, telemetry, failure logs). • Understanding of cloud storage, edge computing, or AI/ML applications in storage. • Demonstrated leadership through student organizations, technical competitions, or project teams. Location: Shanghai Location : Shanghai, China Travel : Up to 10%