About this role
Primary Purpose: The Employee Experience Programs Specialist will play a critical role in ensuring a positive, engaging, and seamless experience for all employees, from onboarding to offboarding both internally and externally. This role involves collaboration across various departments to develop and implement strategies and initiatives that promote a positive work culture, employee satisfaction, and professional growth. Qualifications: Education/Certification
• GED or High School Diploma required.
• Bachelor's degree in Human Resources, Business Administration, Educational Leadership or a related field preferred.
Skills
• Proficient in HRIS systems, Google Suite, and Monday.com; experience with dashboard tools is a plus.
• 3 years of experience in employee or customer engagement, onboarding, project management, or training and development preferred.
• Excellent communication skills, both written and verbal.
• Empathy and a strong commitment to providing a positive employee experience.
• Ability to handle sensitive information with discretion and professionalism.
• Strong organizational skills and the ability to manage multiple tasks simultaneously.
Working Conditions:
• Tools/Equipment Used: Standard office equipment including personal computer and peripherals
• Posture: Must be physically able to tolerate prolonged sitting, frequent standing; occasional bending/stooping, pushing/pulling, twisting, and standing
• Motion: Must be physically able to tolerate frequent standing and walking, repetitive hand motions, frequent keyboarding and use of mouse; occasional reaching, occasional driving
• Lifting: Must be physically able to tolerate regular light lifting and carrying (less than 15 pounds); may require occasional heavy lifting and carrying (45 pounds or more)
• Environment: Must be physically able to work inside; tolerate occasional regionwide and statewide travel; regular exposure to noise
• Mental Demands: Must be able to work with frequent interruptions; maintain emotional control under stress; work prolonged or irregular hours on occasion.
• Regular Attendance is an essential function.
Major Responsibilities and Duties:
• Support the management and improvement of EE processes and policies to enhance the employee experience.
• Provide point-of-contact service for employees and assist with employee orientation programs.
• Assists the Employee Experience Coordinator in facilitating the hiring process, including applicant screening and fingerprinting.
• Assists the Chief Employee Experience Officer in developing comprehensive strategies for training and professional development that address the needs of the employees and the organization. This includes In-Home training and ongoing monthly or bi-monthly internal professional development.
• Assist in the development and analysis of employee engagement surveys; implement feedback mechanisms to identify areas for improvement.
• Participate in the creation and maintenance of communication platforms to ensure employees are informed and engaged.
• Collaborate with the EE team to organize team-building events and activities that promote a positive company culture.
• Foster a positive workplace environment by actively promoting and embodying the organization's values, ensuring all EE practices align with the organization's vision.
• Participate in cross-training and collaboration with other human resources staff to have a comprehensive understanding of various EE functions.
• Assist in the development and execution of onboarding programs for new hires, ensuring a smooth and welcoming introduction to the company.
• Manage the end-to-end onboarding process for new hires, including preparing necessary documentation and facilitating training sessions on internal software platforms.
• Able to market and explain products at high levels to multiple audiences.
• Provide IT support for internal software platforms.
• HR-related technology products include performance management systems, registration systems, FMLA Tracker, LinkedIn Learning, Monday.com, and ClassLink.
• Effectively communicate and promote available professional development opportunities via LinkedIn Learning and the Professional Learning Plan.
• Manage the end-to-end onboarding process for external clients, including coordinating onboarding processes and preparing necessary documentation on multiple software platforms.
• Ability to market the organization and its systems in documents/written and verbal communication.
• Serves as the workers' compensation point of contact and helps employees navigate the process.
• Manage benefits programs, including health insurance, retirement plans, leave policies, wellness programs, and any other benefits administration.
• Coach and prepare customers for successful rollouts of FMLA Tracker +, including facilitating training.
• Lead FMLA Tracker + product demonstrations for any interested parties, as requested.
• Ensure effective transfer of information learned in training/onboarding to the customer's production environment.
• Serve as the AskTed administrator for Region 16.
• Oversee I-9 employment eligibility, verification, and audit process
• Collaborates with team members to assist in resolving problems with Region 16 ESC web applications.
• Coordinate ongoing training and development opportunities to support employee growth and satisfaction.
• Collaborate closely with the Chief Employee Experience Officer to support the execution of performance management processes.
• Provide ongoing support and follow-up to ensure staff members are confident and proficient in utilizing both LinkedIn Learning and Monday.com platforms.
• Performs duties that directly and/or indirectly impact student performance in Region 16
• Maintains a professional level of confidentiality regarding all ESC matters
• Supports the mission, goals, and objectives of the ESC strategic plan