About this role
The participant will learn to: - Write letters for Director, to submit to City Council etc - Deal with correspondence with regard to local area - Process paperwork with regards to Local Business Association - Research topics on history in local area (Dublin 1) & our hotel - Take notes/minutes at Non-confidential meetings The participant will: - Work side by side on Reception checking guest in & out - Welcoming guests telling them history & places to see - Informing guest of the facilities & soft upsell in the Hotel - Giving direction to guest in the hotel - Work side by side with reservationist to check booking input - Work side by side with reservationist to check notes on bookings - Work side by side with reservations to check booking notes actioned - Assist with other reception, reservations, office admin, filling, etc With all of the above there is training, and working side by side training &or assist while working.. This is a training and work experience opportunity; no prior experience in this role is necessary. Accredited and/or sector recognised training will be provided to support your placement. Participants are eligible to participate in the WPEP QQI Work Experience Module which was developed by the Education & Training Boards in collaboration with the Department of Social Protection. This optional module will fulfil your accredited training requirements for the WPEP. Formal Training: • Customer Service • Telephone Skills • Word 365 • Excel 365 • Data Protection Informal Training: • Business Administration Procedures • Data Entry and Record Management • Document Preparation and Filing Systems • Email and Professional Communication Skills • Order Processing and Administration Procedures • Introduction to Office Software and Company Systems • Company Policies and Procedures Training