About this role
Job SummaryThis Program Support Assistant position is located within the Care Management service of the VA Eastern Colorado Health Care System (ECHCS) at Aurora, CO. This position provides administrative support to the Care Management service and all supporting programs to ensure coordination and smooth operation. The incumbent works independently within the goals and objectives set by the Service Chief. The incumbent manages telephone calls, voicemails, and timekeeping for the Service.
QualificationsTo qualify for this position, applicants must meet all requirements by the closing date of this announcement, 09/08/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-6 position you must have served 52 weeks at the GS-5. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-5 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Using established national protocols, creates excel sheets to track quarterly production reports; Maintains automated system of program-specific data to track suspense's on items such as completed transfers, patients transfer status, Liaison activity, project milestones, progress reports, funding accomplishments, compliance strategies, etc; The incumbent updates/revises local intake tool to better reflect National documentation changes; Input required data into databases, logs and rosters for management related to the service; Generates a variety of reports using basic analysis of the social work service's program data. There is no educational substitution at this grade level. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
Major DutiesMajor duties include but are not limited to: Plans and establishes office control systems such as those for the control of the location, arrangement, access to, and use of office files. Within established agency guidelines, acts as a central resource for implementing and maintaining office control systems, such as those for the location, arrangement, access to, and use of office files, and for maintenance, transfer, and disposition of records. Collects, compiles, and tracks statistical information in support of program operations within the Service. Documents and reconciles purchase cards use as set forth by VA Handbook 1730.1. Use and Management of Government Purchase Card, dated August 27, 2008. Manages data and coordination for the Service's program patients and their family members. Tracks and Maintains individual Time & Leave for the Service. Verifies Veterans benefits eligibility. This position is located at the following address: Community Resource Referral Center (CRRC) 3836 York St. Denver, CO 80205 Work Schedule: 6:30am - 3:00pm, Monday - Friday Telework: This position may be authorized for telework on a ad hoc/situational basis Virtual: This is not a virtual position. Position Description/PD#: Program Support Assistant/PD14503A Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Authorized Permanent Change of Station (PCS): Not AuthorizedRequirementsYou must be a U.S. Citizen to apply for this job To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Selective Service Registration is required for males born after 12/31/1959 Physical Requirements: The work is sedentary. The employee sits comfortable to do the work assignments. At times there may be some walking, standing, bending and carrying of light items, e.g., papers, books, files, etc. No special physical demands are required to perform the work. Occasional driving of government owned or leased vehicles is required. A current, valid state-issued Driver's License is required for this position. NOTE: We cannot accept photographs, therefore; please do not submit a copy of your license with your application package. If an interview is requested, you will be required to provide a copy of your current, valid state-issued Driver's License Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.