About this role
Job SummaryThe position serves as a Program Support Assistant for the Spinal Cord Injury (SCI) Service, handling a wide range of clerical and administrative duties to support the mission of the SCI Service line. The role includes active participation in managing the SCI Registry, addressing issues related to the Hub and Spokes facilities registry, and performing daily administrative and clerical tasks that require strong knowledge of the organization and its programs.
QualificationsTo qualify for this position, applicants must meet all requirements by the closing date of this announcement, 09/08/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-7 position you must have served 52 weeks at the GS-6. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-6 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Experience supporting Spinal Cord Injury or rehabilitation programs, managing patient registries, proven ability to coordinate admissions, transfers and discharges, and a strong background in scheduling and calendar management.OR, Education: As a general rule, education is not creditable above GS-5, however, graduate education may be credited in those few instances where the graduate education is directly related to the work of the position. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
Major DutiesServe as the Spinal Cord Injury (SCI) Registry Coordinator and act as liaison between Hub and Spokes facilities. Monitor the SCI registry daily to ensure accuracy and current population of patients seen at both Hub and Spokes facilities. Assist with patient transfers between spoke sites, private-sector facilities, and other VA medical centers. Assist Veterans with completing record requests and routing documents to appropriate departments. Review records and reports to verify correct Priority Category and submit Catastrophic Disability documentation when needed. Process SCI admissions, transfers, and discharges in VISTA according to Charlie Norwood VA Health Care System Admission Policy Maintain and update STAT changes to the electronic Bed Management System (BMS) to support optimal patient flow and bed utilization. Monitor G&L Report for SCI admissions from the Master List and notify the Chief of SCI of admissions assigned to other wards and the SCI unit. Maintain inpatient roster for SCI Chief, physicians, physician assistants, nurse practitioners, and hospitalists. Review ward roster and update admission board as needed. Provide customer service across the medical center by addressing patient inquiries. Apply facility knowledge to address sensitive issues or refer calls when specific clinical expertise is required. Resolve general concerns without additional referral whenever possible. Work Schedule: 8:00AM to 4:30PM, Monday - Friday Virtual: This is not a virtual position. Position Description/PD#: Program Support Assistant/PD509-11084-0 Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized PCS Appraised Value Offer (AVO): Not AuthorizedRequirementsYou must be a U.S. Citizen to apply for this job To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Selective Service Registration is required for males born after 12/31/1959 Physical Requirements: A pre-placement physical evaluation is required. Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.