About this role
As an Associate Representative - Inside Sales, you will interact with existing customers, primarily by phone and email, to increase sales of the Company's products and/or services by obtaining and up-selling orders, creating customer satisfaction and adding value to the customer's buying experience. You will collaborate with outside sales to ensure goals are being met.
Responsibilities:
• Obtain orders through email and telephone calls, verifies and enters items, transfers orders to fulfillment, explains stock-outs and expected delivery dates. • Increase orders by suggesting related items, explaining features, and checks customer’s buying history. • With guidance, owns, qualifies and develops opportunities passed from marketing, outside sales, and national accounts. • Prepare, generate, and follow up on verbal or written quotations to secure orders, or determine reason for loss of order. • Review open customer order reports and act on open items, including those items that may be at risk in meeting customer’s promised delivery date. • Maintain distribution system backorder report, associated customer expediting report and notices, and customer notification. • Report industry trends, competitive pricing and customer feedback to management.
Qualifications:
• High School Degree or Equivalent required; Bachelor’s degree preferred. • Preferred knowledge and experience in sales and sales administration; still acquiring higher level knowledge and skills, however still a productive professional contributor (0-2 years). • Familiar with Microsoft Office, and ability to perform basic computer skills • Ability to perform multiple tasks simultaneously • Ability to work in a team environment • Ability to communicate clearly, both verbally and in written form • Attention to detail • Ability to prospect and market concepts to existing and potentially new accounts • Ability to act and solve routine or standard problems • Ability to identify and define problems and possible solutions independently; chooses among existing solutions • Ability to work independently with supervision • Ability to travel up to 25%
** This role includes the opportunity to earn commission in addition to base salary, with earnings tied to your individual sales performance.**