About this role
Duties and Responsibilities
• Respond to customer inquiries by phone and email, providing accurate information about products, orders, and deliveries. • Receive and process customer orders, verifying details, approved prices, and required documentation. • Coordinate with Sales, Supply Chain, Warehouse, and Logistics to confirm availability and delivery schedules. • Monitor outstanding orders and keep customers informed of progress, delays, or changes. • Record customer complaints, coordinate corrective actions, and follow up until resolution. • Coordinate with Finance on invoicing discrepancies and payment-related issues affecting orders. • Handle return and replacement requests according to company procedures. • Maintain accurate customer records, order details, and communication history in the company system. • Prepare regular reports on pending orders, complaints, and service performance. • Identify recurring issues and recommend improvements to customer service processes. Qualifications
• Bachelor’s degree in business administration, Commerce, or a related field. • 1–3 years of experience in customer service or sales support. • Strong verbal and written communication skills in Arabic and English. • Good knowledge of Microsoft Office, particularly Excel; experience with ERP or CRM systems is preferred. • Strong organization, attention to detail, and problem-solving skills. • Ability to manage multiple requests, meet deadlines, and coordinate effectively with different departments. • Professional, patient, and customer-focused approach.