About this role
Position Title:Director, FSQ China Position Type: Regular - Full-Time Requisition ID: 44397 In every role, McCainers are ambitious, curious, and passionate about creating exceptional work experiences - together. With a customer-first mindset, we make doing business with McCain easy. About the role. This role leads the overall food safety & quality system to ensure full compliance with regulatory, customer and internal standards across manufacturing sites, and oversees quality risk assessment, audit management, incident investigation and continuous improvement to guarantee safe and qualified food products. What you’ll be doing.
• Comprehensively coordinate the company's food safety and quality systems, from product concept, formula development, production, transportation and distribution, customer complaints and other links of end-to-end quality management. • Establish a quality management system suitable for the company, ensure food safety, manage quality risks, and provide support for the company's business. • Establish a good quality culture to ensure the implementation of the quality management system in all aspects of operation. • Responsible for quality management of suppliers to ensure production compliance and legal quality assurance. • Provide leadership, organization and communication to the team in a manner that results in an engaged team and safe environment. • Build and foster relationships with customers and regulatory agencies to respond to questions or concerns and issue appropriate resolutions. • Perform prevention activities to proactively identify risks and take necessary actions to prevent food safety, quality and regulatory issues. • Analyze, review and interpret policies and regulations, implement predefined customer and supplier standards, monitor regulatory activities and act as a liaison with regulatory authorities to ensure compliance of regulations and policies. • Lead and develop a team, coach and make decisions related to talent management, hiring, performance, and disciplinary actions. • Work with Customer Service to review complaints received from customers (QSR, FS, AFS, Retail), and coordinate on investigation reports with business team. • Regular cutting session with the customers to ensure sensory attributes are maintained to the expectations of our customers. • OEM quality support as needed to support business strategy. What you’ll need to be successful.
• At least 10 years experience in QA discipline of food manufacturing company. • Strong leadership and influence skills. • Ability to motivate & influence people of different functions. • Ability to build smooth and positive communication with customers on quality and food safety standards. • Demonstrated capability in problem solving, confronting conflict, managing dynamic environments, making difficult decisions and implementing necessary actions. • High ethical standards. • Proficiency in both English and Mandarin. • Be prepared to undertake regular domestic and international travel. • Solid knowledge in quality and food safety area and familiarity with China quality regulatory requirements. • Relevant experience with B2C to ensure our quality systems align with our strategy. About the team. This team operates with rigorous attention to detail and strong cross-functional collaboration to deliver end-to-end food safety and quality governance, manage risks and ensure products comply with regulatory and customer standards. About McCain. Click Here to learn more about McCain and how we provide you with opportunities to make an impact that matters. Leadership principles. At McCain, our leadership principles guide how we engage with customers, collaborate as a team, and achieve success. We focus on understanding customer needs, driving innovation, empowering people, and taking ownership to clear obstacles and deliver results. AI & Digital Capabilities At McCain, AI and digital capabilities are part of how we work and innovate. We value curiosity toward emerging technologies and the thoughtful, responsible use of AI-enabled tools to improve outcomes as part of our future-ready culture The McCain experience. We are McCain. This statement is a testament to our collective strength and our individual value. Your contributions play a vital role in our success. Our winning culture is rooted in authenticity and trust, empowering us to bring out the best in one another. Here, you’ll find opportunities to learn, grow, and thrive. Join us and experience why we’re better together. McCain Foods is an equal opportunity employer. As a global family-owned company, we strive to be the employer of choice in the diverse communities around the world in which we live and work. We recognize that inclusion drives our creativity, resilience, and success and makes our business stronger. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, veteran status, disability, or any other protected characteristic under applicable law. McCain is an accessible employer. If you require an accommodation throughout the recruitment process (including alternate formats of materials or accessible meeting rooms), please let us know and we will work with you to find appropriate solutions. Your privacy is important to us. By submitting personal data or information to us, you agree this will be handled in accordance with McCain’s Global Privacy Policy and Global Employee Privacy Policy, as applicable. McCain leverages AI in the hiring process, though all final decisions are made by humans. You can understand our approach to AI and how your personal information is being handled here. Job Family: Quality & Food Safety Location(s): CN - China : Shanghai : Shanghai Company: McCain Foods (Harbin) Co.