About this role
Role Purpose
Handle all walk-in customers and telephone enquiries from customers and ensure that individual retail outlet is operating smoothly according to company policy and regulations all the time
Main Accountabilities
• Ensure deliver professional service to all walk in and account customer at all times • Proactive selling DHL services, such as TDD, SII and PDN to ensure to tap on every business opportunities and acquire optimize revenue • Provide after sales service to customers by register special pre-alert and follow up special request from customer • Ensure the updated customer information is shared with respective stakeholder and responsible for all service related information is filled and updated • Answer both walk-in and telephone enquiries customer • Provide support in processing the redemption service for marketing campaign • Maintain retail outlet clean and tidy
People Management
Incumbent has no direct reports and authority over country line and functional personnel. Nevertheless he/she must be able to demonstrate ability to influence decisions/actions
Functional Experience
2 years working experience in service and sales industry
Education / Qualification / Certification Requirements
Bachelor's in Business Administration or related disciplines