About this role
Title: Specialist - AFR Location: GSC BOG
Ensure the management and monitoring of shipments, establish good communication with the customer analyzing the situation.
Key Responsibilities:
• Analyze, process instruction/requirements and manage the import/ export OFR/AFR operations for different customers. • Frequent contact with stakeholders to be aware of shipment status and Keep customers timely informed about import processes of their shipments through emails, Calls and Status Reports. • Proactive monitoring of shipment status in internal Tools (CW1, DHLi, FSI3) but also on Carrier’s websites. • Give support on track & trace activities and performance reporting for Shipment Management Service Line. • Add value to our customers through continuous improvement initiatives. • Cross-training within the team Skills / Requirements:
• Students/professionals in industrial engineering, international business, or related fields. • Minimum of 1 year in Logistics. OFR/ AFR Knowledge is a plus. • Good communication in English B2 (verbal and written). • Customer service and communication skills. • Teamwork and autonomy • Employees who have been in the organization for 12 months or in their current role • Employees that are not in transition projects