About this role
Working as part of a busy and supportive team, you will play an important role in managing administrative processes across the patient journey. This will include responding to enquiries, supporting referral and appointment management, processing orders, handling patient telephone calls and providing administrative support to clinicians and operational teams. You will also help maintain accurate records across company systems, monitor workflows and contribute to the efficient delivery of products and services. This is a great opportunity for someone who enjoys working in a fast-paced environment, takes pride in delivering high-quality administration support and wants to make a positive difference through their work. Working Pattern Full-time, 37 hours per week Monday-Thursday: 7:30am-4:00pm (with 30-minute unpaid break) Friday: 7:30am-12:30pm (early finish every Friday) What We Offer - Competitive salary - Generous annual leave starting at 35 days and increasing to 41 days with service (inclusive of bank holidays) - Death in Service benefit (3x basic salary) - Refer a Friend incentive scheme - Enhanced family leave and pay - Employee recognition schemes - Continuing professional development opportunities Key Responsibilities - Provide administrative support across Customer Services and Production functions. - Process customer orders accurately using internal systems and ensure timely progression through to fulfilment. - Monitor and manage inbound enquiries, directing requests to the appropriate teams. - Prepare and process customer quotations for review and approval. - Raise and update purchase orders and release orders into production. - Maintain and monitor open orders to ensure accurate status tracking and completion. - Ensure company systems and records remain accurate and up to date. - Process returned items and complete associated administration and documentation. - Support general office administration and filing activitie...