About this role
- Customer service Michael Page Rotterdam €3.000 - €3.900 32 - 40 uur HBO Gisteren Bewaar vacature Open in nieuwe tab Salaris €3.000 - €3.900 Uren 32 - 40 uur Dienstverband Tijdelijk, Vast Werk locatie Rotterdam Opleidingsniveau HBO, MBO Branche Transport/Opslag/Distributie Customer service Functieomschrijving: As a Customer Services Representative in the transport and logistics industry in Europoort, you are responsible for managing customer orders, coordinating transport bookings, and ensuring excellent service delivery. This customer-facing role combines operational coordination, problem-solving, and stakeholder management within an international logistics environment. Our client is a leading international organisation operating within the transport and logistics industry, based in Europoort. From this strategic location, the company supports its customers with efficient logistics solutions, transport services, and high-quality customer service across the supply chain and logistics sector. Description - Enter and maintain booking information in the operating system in a timely, accurate, and complete manner. - Monitor operational progress and ensure customer orders are managed in line with company standards. - Ensure compliance with all requirements related to hazardous cargo and supporting documentation. - Maintain a high level of data quality and accuracy within customer orders. - Build and maintain strong, professional relationships with customers. - Ensure customer agreements, including rates, fuel surcharges, and invoicing arrangements, are correctly recorded and applied. - Communicate order priorities and requirements effectively to planning teams. - Proactively identify and resolve issues that may impact customer satisfaction, such as service failures or delays. - Keep customers informed about deliveries, collections, service changes, delays, and additional costs. - Manage and resolve...