About this role
Job summary
We have an exciting new opportunity for someone to join us as a Patient Administrator.
Working under the Governance Manager, you will support our Patient Services, Secretarial and Clinical Administration teams with a range of administrative duties related to patient care.
You will play a vital role in helping our administrative teams manage their workflow by assisting with appointments, referrals, and processing tasks and correspondence.
Please note, interviews are to be held week commencing 6th July 2026.
Main duties of the job
Your duties will include;
Patient Services support, completing administrative tasks under management direction and supervisionClinical Administration support, summarising and read coding correspondence without referenceSecretarial support, making referrals from clinician instructionYou will maintain confidentiality at all times, ensuring that all relevant legislation, policy and guidance is followed.
You will maintain records of summarising and coding activity to support QOF and enhanced service reporting.
About us
We are a thriving and innovative Medical Group bringing together Holsworthy and Hatherleigh Medical Centres. We see patients at both sites and have a team that includes GPs, paramedics, nurse practitioners, practice nurses, health care assistants and phlebotomists as well as our practice management and administrative support teams. In addition, we also have access to additional roles through the local Primary Care Network.
Our benefits include:
27 days annual leave plus bank holidays (pro-rata), increasing at 5 and 10 years service Access to the NHS Pension Scheme Company sick pay (from 6 months service)
Job description Job responsibilities
Patient Services support
Assist with AccuRxManage the appointment cancellation lineAssist with supporting a safe patient deductions process, to include ensuring clinical notes are up-to-date and accurate prior to transferAssist with processing and completing tasks within the clinical systemProvide cover support as needs ariseClinical Administration support
Support document workflow management by processing letters and coding incoming correspondence within the clinical systemCommunicate with clinical and non-clinical colleagues to clarify actions required on documentsHandle incoming patient notes, to include summarising medical historiesProvide cover support as needs ariseSecretarial support
Assist with 2ww (2 week wait), urgent and routine referrals, to include word processing and audio typingLiaise with patients regarding appointments and referralsAssist with processing and completing tasks within the clinical systemAssist with private workProvide cover support as needs arise
Person Specification
Qualifications Essential
GCSE grade A to C or equivalent English & Maths
Desirable
NVQ Level 2 or 3 in Business Administration or similar Trained in clinical coding i.e. SNOMED/QOF Willingness to undertake training relevant to the role
Experience Essential
Speaking directly with customers or patients over the telephone Working in an office environment Accurate data entry and record keeping Working in an administrative role that includes computerised records and/or document handling Working in a pressurised environment with differing or conflicting priorities
Desirable
Working in Healthcare / Primary Care / GP Practice setting Experience in a Clinical PA, Medical Secretary or similar support role Experience audio typing Experience using SystmOne Experience summarising notes
Knowledge and Skills Essential
Excellent administrative and organisational skills Good IT skills including the Microsoft Office suite Understanding of confidentiality Strong interpersonal and communication skills Ability to work collaboratively with teams Ability to work independently Ability to follow procedures
Desirable
Knowledge of coding or medical terminology Understanding of QOF and clinical workflow in the NHS Understanding of NHS referral processes and SWW pathways
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Ruby Country Medical Group
Address Dobles Lane
Holsworthy
Devon
EX22 6GH
United Kingdom
Employer's website https://www.rubycountrymedicalgroup.co.uk/ (Opens in a new tab)