About this role
Are you a dynamic professional with leadership qualities and a passion for managing operational processes? We are looking for an enthusiastic Duty Manager to strengthen our team. What will you be doing? As a troubleshooter at our hotel, you are the dynamic link always ready to elevate every aspect of our operation to the next level. Whether it's providing expert advice, assisting in various departments, or handling complaints from our valued guests, you are the hero who ensures a personal and professional approach. Your presence is strongly felt within the Front Office team, where you not only play a supervisory role but also serve as the first point of contact in emergency situations. As a troubleshooter, you are our "hotline" to operational efficiency. You keep a close eye on the overall well-being of the hotel in the absence of management and are a master at anticipating situations both inside and around the hotel. Your proactive approach ensures that you handle situations appropriately and seamlessly escalate them to the right people within or outside the hotel. Welcoming and assisting VIP guests comes naturally to you, and you contribute to the continuous improvement of our operational processes by actively participating in the development of the Duty Manual. Together with a close-knit team of Duty Managers, you work in rotating shifts, both in the morning and evening, to ensure our hotel is always in top shape. Where will you be doing this? In the former Shipping House of Amsterdam, you'll find one of the city's most iconic five-star hotels: Grand Hotel Amrâth Amsterdam. The hotel features 205 luxurious rooms, including 22 suites, 8 meeting and event rooms, a Bar Lounge, and a Spa & Wellness center. Conveniently located just 500 meters from Amsterdam Central Station and easily accessible from the highway, it's a prime destination. Step into ‘A World of Luxury & Art': Is this where you can bring out the best in yourself? Our hotel is part of