About this role
Vandebron logo Manager Market Operations - - Amsterdam , Noord-Holland , Netherlands - Customer Operations Job description Who we are At Vandebron, we're transforming the energy landscape, steering away from the conventional to champion sustainability. Born in 2014, our journey began with Chapter 1, disrupting the market with a transparent platform connecting consumers directly to local, green energy producers. Now, in Chapter 2, we are dedicated to ensuring 100% green energy availability, 100% of the time. Think smart solutions: flexible use of wind and solar farms, Smart EV Charging, and efficient energy storage. No waiting around, we actively shape a sustainable future. Good energy, smart solutions: that's Vandebron. Your impact As our Manager Market Operations, you are the driving force behind the specialized, dedicated team that keeps our complex market processes running smoothly, protecting our daily customer traffic. You're the bridge between great people management, operational excellence, and tech innovation. On one hand, you own the "run": making sure our day-to-day energy market processes are stable and compliant. On the other hand, you lead the "change": teaming up with Customer Operations, Product, Tech, and Data to automate workflows and seamlessly roll out new market regulations. You will build a team culture where people take ownership and perform at their best, ensuring that complex, regulated market demands never slow down Vandebron's speed or customer experience. In this job, you'll be reporting directly to Niels Haverkort, Director Operations. What you'll do - Lead and coach: Manage and improve our Market Operations & Backoffice team. You'll run engaging team meetings and 1-on-1s to keep the team motivated and quality high. - Keep things running smoothly: Monitor the performance of our critical (market) processes, from meter data to switch success. - Be the go-to problem solver: Act as the main escalatio...