About this role
Reservations AgentWith 45 rooms in our location in Utrecht, 106 in Amsterdam Noord and a hostel area comprised of unique and innovative private pods, Bunk is a young, growing brand where guests from all over the world can experience our cities at an affordable price.Our concept is different from what many of our guests are accustomed to, so there are usually questions at the start of each guest's journey. Those journeys begin online or over the phone when they make a booking at Bunk. Every guest is different and looking for something special, and our reservations team plays an important role in creating unforgettable stays from the very first interaction.About the RoleThis is a part-time position for 4 days per week (30.4 hours). As a Reservations Agent, you'll often be the first point of contact for our guests. You'll assist individual travellers, handle group bookings, answer questions, make recommendations and ensure every reservation receives personal attention.This role is about much more than processing bookings. Every conversation is an opportunity to create a memorable guest experience, identify guest needs and help maximise revenue by recommending the right room types, packages and experiences.You'll work closely with our hotel teams to ensure guest expectations are communicated clearly and special requests are handled smoothly. The role offers plenty of variety and flexibility, with opportunities to work from our Amsterdam Noord office, from one of our locations or from home. As hospitality never stops, occasional weekend shifts may be part of the schedule. About BunkIn Bunk's monumental churches, you'll find a cross between a hostel, a hotel, a restaurant, a coworking space, an art gallery, a cultural event venue, a traveller's gem and a local favourite.Far from your typical hospitality concept, our brand is built around personality, connection and stories. Our team is made up of people from all walks of life. Rather than extensive experience, what we a