About this role
Ready to get INKed? We're looking for a passionate and experienced Guest Relations Officer to join our Front Office team! If you've already worked in the Front Office and are seeking a fresh, exciting challenge, this could be the perfect opportunity for you. What are you waiting for? Turn the page to a new chapter in your career with us!The ScriptAs a Guest Relations Officer at INK Hotel Amsterdam, you'll be the primary point of contact for our guests. You'll ensure every guest enjoys a memorable stay, crafting unique experiences and unforgettable moments. With your genuine passion for hospitality, you'll make every stay INKredible. You'll be approachable and genuinely curious about the stories of our guests, regularly surprising them with thoughtful touches they didn't expect. Your name will be mentioned in countless glowing reviews.Even when challenges arise, you'll remain positive and solution-focused. Beyond guest relations, you'll be commercially minded and comfortable with upselling — and yes, you'll enjoy it! You'll also handle essential administrative tasks, from preparing for VIP arrivals to generating daily reports, and you'll be an expert in Opera Cloud.In a nutshell: You'll turn routine tasks into exciting challenges, always greeting guests with a smile — whether in person or over the phone. Additionally, you'll manage the ALL loyalty program, serving as the main point of contact for our loyal members, and assisting the Front Desk with check-ins and check-outs as needed.INK StoryINK Hotel Amsterdam - MGallery is a luxury, lifestyle hotel with a rich history. Once the home of the Dutch newspaper 'De Tijd,' this building is where stories were conceived, written, and brought to life in ink. As a result, INK Hotel is the place "Where stories are yet to be written." Our restaurant, PRESSROOM, is the heart of the hotel — a cozy space for guests and locals alike to enjoy mouthwatering dishes from our talented kitchen team and uniqu