About this role
Resources Product Operations Lead (f/m/d) Amsterdam, North Holland, Netherlands; Berlin, Berlin, Germany; London, England, United Kingdom Purpose of Position The Product Operations Lead owns the product and portfolio operating model: the frameworks, cadences and standards that connect strategy, product planning, prioritisation and portfolio governance. The role leads a team of Product Operations Managers and is accountable for the quality, consistency and transparency of how work flows into and out of Product & Technology. Product Operations is one of three functions in P&T Operations, each owning a distinct part of how the organisation works: - Product Operations owns the systems that connect strategy, product planning and portfolio governance. - Delivery Operations owns the Engineering delivery system and team effectiveness. - Technical Program Management owns the coordination of qualifying complex cross-team programmes. What you'll be responsible for: - Own the product and portfolio operating model. Set the direction for how Product & Technology plans, prioritises and reviews: strategy and planning cadences, prioritisation and portfolio governance, decision rights, portfolio-level dependency visibility, and the quality standards the model runs on. Build it so teams can run it without Product Operations in the room, because a system can look healthy while quietly depending on the people who built it. Steward the model as a whole and set priorities across the team. - Safeguard the quality of work entering delivery. Define what a ready opportunity looks like and hold that standard: the problem is well understood, the evidence supports the opportunity, success measures are defined, and dependencies and ownership are clear. The measure of this is what happens downstream, with work entering delivery arriving better shaped and less of it returning as rework. Improve the quality of decisions before work reaches delivery, without ta...