Senior Professional Operational Performance & Processes @ Employer

Senior Professional Operational Performance & Processes Quality Management full-time Hoofddorp, Netherlands Are you a hands-on operational professional who thrives in a fast-moving, field-oriented environment? SIXT Benelux is looking for a Senior Professional Operational Performance & Processes to join our Operational Excellence team. In this role, you will be at the heart of two critical performance areas: vehicle turnaround efficiency and damage detection quality. Working closely with branch teams across Benelux, you will monitor KPIs, identify operational inefficiencies, and provide direct on-site guidance to help SIXT branches consistently hit their targets. You will also play an active role in vendor management and support tender processes for operational services. This is a role where your analytical mindset meets your people skills - translating data into concrete action on the ground. You will report directly to the Operational Excellence Manager and work in close alignment with Area Directors and HQ Germany. If you are structured, proactive, and passionate about operational excellence in the mobility sector, this is your opportunity to make a real impact across the Benelux region. YOUR ROLE AT SIXT - You monitor and report daily/weekly turnaround and damage KPIs across all Benelux branches, identifying deviations and escalating issues to the relevant stakeholders - You conduct regular branch visits to observe operational processes, provide hands-on guidance, and support teams in meeting their turnaround targets - You analyze operational data to uncover inefficiencies and contribute to cost-saving initiatives across Benelux branches - You support the management of operational vendors, track performance against agreed service levels, and assist in the preparation and coordination of tender processes - You coach and support branch staff on correct damage check-in and check-out procedures, ensuring accurate and timely regis...