About this role
As a Duty Manager Intern at the Courtyard Amsterdam you will be a member of a great team where everyone is just as important as the other. We are looking for a person who wants to be apart of developing our hotel. As a Duty Manager Intern you report to the Operations Manager and General Manager. Functie-eisen: Main tasks and responsibilities • You are a real ambassador for the hotel and you support various departments during busy moments; • You work proactively and try to handle various matters as well as possible. • Among other things, you will be dealing with complaint handling or solving various problems. • Especially where guest satisfaction is of paramount importance; • Quality control of the rooms and suites; • Recognizing VIP guests on a daily basis and alerting the rest of the team; • Responding to online guest feedback; • Analyse guest feedback, determine points for improvement and implement accordingly; • upervising the general well-being of the hotel, hotel guests and employees; • Guaranteeing safety through security rounds through the hotel; • Supporting the Operations Manager and Hotel Manager in their daily activities; • Representing the management team in their absence; • Organize and attend Management Meetings.