About this role
Duties and responsibilities : - Welcoming and checking in and out of guests - Taking and processing walk-in reservations and taking and processing reservations via telephone and e-mail - Solving problems and complaints - Answering the phone - Closing the day in the system and the associated administration - Ensuring the safety of all guests - Doing duty rounds - Conducting the night audit run - Generating the night reports - Reconciling accounts - Preparing financial reports - Balancing cash drawers - Serving guests who order room service - Cleanliness of the lobby and surrounding areas The candidate must possess the following qualifications and skills: - Languages: English, French - Dutch would be a serious advantage - Knowledge of Opera/Opera Cloud, Micros and Microsoft Office - Neat and professional appearance - High-quality customer service, smiling and welcoming - Excellent written and verbal communication skills - Organized and great attention to detail - Ability to solve problems and take initiative - Team spirit, friendly - Ability to remain calm and polite under pressure - Flexibility in tasks and schedule - First experience as Night Auditor Type: Front Office Localisation: Bruxelles Type de contrat: CDD Contrat: Temps partiel Expérience: 1 à 2 ans Langue(s): Anglais, Néerlandais, Français